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Video: Customer Care Stories – Joanne

Joanne shares why, for our Customer Care agents, they have a personal frame of reference for providing exceptional service to callers with questions.

Our Customer Care agents know good service when they experience it for themselves. And they’re able to understand customer needs different from their own based on a personal connection. They’re listening, and they care.

Discover how Joanne is able to connect and understand customers with complex issues. At Experian, our agents take their work seriously and they’re committed to helping you get the information you need to set things right.