Video: Customer Care Stories – Jay

Customer Care agent Jay reminds us of the importance of the human touch when connecting with callers in need — and why the Experian service approach works.


When things aren't clear, who can you trust to help get the answers you need? Experian agents from our Customer Care team just like Jay are ready to help you get more familiar with your credit.

It's not everywhere that you can find a good customer service experience today, but at Experian, our Customer Care agents work to make sure that's just what you experience when you call with credit questions. According to Jay, "It's genuine. It's empathetic."

What's the difference that the human factor can make? Hear from some of our other agents on how they make the Experian difference with callers every day.

Editorial Disclaimer: Opinions expressed here are author's alone, not those of any bank, credit card issuer, or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication.
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