Customer Care team member Cindy tells us why it's vital for companies to be responsive to concerns and questions via social media.
Today we're able to share our thoughts and customer questions in real-time in a public forum, thanks to online media and social sharing platforms. But if you're expecting a response — or some actionable change — there needs to be someone listening who cares. That's where our Customer Relations team comes into play.
Discover how her team works, the solutions they can create, and why they're passionate about helping make things right. At Experian, they're just one of the important ways we work to close the loop with callers and on social media.
To see more of our agents, look back to the beginning of this video series.
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