Video: Customer Care Stories – Brenda

Brenda from Customer Care shares how agents are able to keep their skills sharp, and can help callers find not just peace of mind - but also the information they're seeking.

Our Customer Care agents are used to hearing it all: they've chatted with callers in all stages of life who have important and timely questions about their credit. But they hear more, too - how pleasantly surprised people are when they learn that by calling Experian, they're going to chat with a live agent who can help get them the answers they need.

Listen as Brenda shares how surprised and relieved callers have been when they learn they're chatting with a real, live agent. When it comes to your credit, some things are just too important to leave to a robot: and that includes the friendly service that our agents have a passion to provide.

Hear from some of our other Customer Relations team members.

Editorial Disclaimer: Opinions expressed here are author's alone, not those of any bank, credit card issuer, or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication.
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