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Video: Customer Care Stories – Brenda

Brenda from Customer Care shares how agents are able to keep their skills sharp, and can help callers find not just peace of mind – but also the information they’re seeking.

Our Customer Care agents are used to hearing it all: they’ve chatted with callers in all stages of life who have important and timely questions about their credit. But they hear more, too – how pleasantly surprised people are when they learn that by calling Experian, they’re going to chat with a live agent who can help get them the answers they need.

Listen as Brenda shares how surprised and relieved callers have been when they learn they’re chatting with a real, live agent. When it comes to your credit, some things are just too important to leave to a robot: and that includes the friendly service that our agents have a passion to provide.

Hear from some of our other Customer Relations team members.

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