Credit Card Basics

New Credit Card Not Appearing in Credit Report

Dear Experian,

I have had a new credit card since December. They state that they are reporting to the credit bureau but I see no record of it. How can I get this card on my credit report to help my scores?


Dear ATK,

The first thing to do is check with the lender to confirm which credit reporting company or companies it reports its accounts to.

The credit reporting system in the United States is voluntary. While Experian would very much like every lender to report its accounts to our reports, the Fair Credit Reporting Act (FCRA) does not require businesses to report to all three national credit reporting companies. Instead, businesses can report to one, two or all three of them, or not report your accounts at all.

Who Can Report to Experian?

In order for a business to report your accounts, it must become an Experian subscriber. That means it must meet the FCRA's legal requirements and meet Experian's confirmation that it is a viable business which contractually agrees to fulfill the legal, technical and contractual requirements for gaining access to reports and reporting data.

If a business chooses not to become a subscriber to Experian's services and maintain that relationship, Experian has no way to contact it regarding the account to keep it current or to verify its accuracy in case of a dispute.

Other Reasons an Account May Not Be Appearing

In rare instances, a technical issue may prevent an account from being shown on your credit report, even if the lender is providing the information to Experian.

In some cases, the account is temporarily not shown, for example when two companies are merging. The account may be removed from the credit report at the request of the business until it completes consolidation of its records. That helps ensure the account information is consolidated correctly so that the information is not shown incorrectly on your credit report.

In those instances, the account information will be restored automatically.

Finally, double check to make sure the account is not being reported under a different company name than the one you know it by. For example, retail stores may offer credit cards with their brand name, but your credit report will show the name of the bank that actually manages the account.

Most of the time, however, an account is "missing" because the business has chosen not to report it to Experian. Because there is no contractual relationship between Experian and the business, Experian has no ability to add the account.

Thanks for asking.
The "Ask Experian" team