Credit Advice

Ask Experian has been answering readers’ questions for more than 15 years. Hosted by Rod Griffin, Experian’s Director of Public Education. Ask Experian responses draw on the knowledge of Experian’s experts in credit reporting, credit scoring, direct marketing, automotive history, identity theft and other areas from across the company. Please understand that Experian policies change over time. Posts reflect Experian policy at the time of writing. The information contained in Ask Experian is for educational purposes only and is not legal advice. For more information see the footer below.

Updating Bankruptcy Information

August 31, 2011

Dear Experian, After a bankruptcy discharge the creditors usually update their entrances, so the debt shows as discharged in bankruptcy. However, they don't always do that. Can I send you...

Student Loans Listed as Transferred

August 17, 2011

Dear Experian, My student loans were consolidated into a new loan. Both the new loan and all of the old loans are on my credit report. The old loans say...

Removing Authorized User Accounts After a Breakup

August 17, 2011

Dear Experian, I broke off a relationship in October 2009 where I was an authorized user on several credit cards. My ex-girlfriend told me she removed me as authorized user....

You Cannot Dispute a Credit Score

August 17, 2011

Dear Experian, Can I dispute the score? I have a creditor that hasn’t reported me current on several opened accounts. I show current with Experian and one of the other...

How Long It Takes for a $0 Balance to Show on Report

August 3, 2011

Dear Experian, How frequently is one's credit record updated? If I paid off an old debt and want my credit report to reflect a $0.00 balance, how long does it...

Voluntary Repossession Stays on Credit Report

August 3, 2011

Dear Experian, How do I get a voluntary repossession off of my report? It has been three months and the credit union has since sold the car. - OTT

Declination Notice Received after Withdrawing Loan Application

August 3, 2011

Dear Experian, I withdrew an application for credit from a national bank on the same day of my request. They still sent me the packet, and then several days later...

Deleting a Mortgage After Divorce

August 3, 2011

Dear Experian, I have been divorced over one year. My ex-spouse was awarded the house and all bills that she has with that house. I want that off my credit...

Obtaining a Personal Credit Report

July 20, 2011

Dear Experian, What is my credit report number? I need it so I can speak to someone live. - MIN

Reestablishing Credit After Moving from Canada

July 20, 2011

Dear Experian, I recently moved here from British Columbia, Canada, and when I apply for a credit card here you deny it because you say my credit information is not...

How to Restore Your Credit Score

July 6, 2011

Dear Experian, I just paid the last bill off my credit in May of this year. If there is nothing else for me to pay how does my credit score...

Tampering with Mail is a Federal Crime and Fraud Risk

July 6, 2011

Dear Experian, Lately, someone has been tampering with my family's mail. Mail pieces that contain card-like shapes have been rubbed down so that an impression of the card shows through...

Past Delinquencies are Deleted from Credit Report

July 6, 2011

Dear Experian, Are past delinquencies that have been paid off ever removed from the credit report? Also, do you have someone that you recommend for cleaning up credit? - WHI