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Find answers to some of the most common credit questions, watch interviews with finance and consumer industry experts, and see how others are learning about their own credit through our video library.

Watch Your Credit Knowledge Grow

Our History of Credit series: see highlights from the biggest moments in credit since it came to the New World with the pilgrims of Plymouth Rock: it’s changed quite a bit (for the better) since their landing in 1620

Here to Help: Conversations with Experian Customer Care: hear directly from our Customer Care and Fraud Resolution agents on the importance of being able to chat with a real person when it comes to topics like learning more about your credit and resolving identity theft

Credit 101 videos: get your credit questions answered and more in this series of short, helpful videos

Video: Customer Care Stories – Elizabeth

May 25, 2016

Elizabeth from Customer Care shares how her passion for helping others takes her customer service to the next level. There’s a perfect job out there for everyone.

Video: Customer Care Stories – Orleana

May 20, 2016

Orleana from our Fraud Resolution group shares how, when discovering suspect activity in your credit report, connecting with a live agent can help callers recover and move on.

Video: Customer Care Stories – Moncie

May 19, 2016

Meet Moncie from our Customer Care team, and learn why helping others with their credit questions is her favorite part of her role with Experian.

Video: Customer Care Stories – Art

May 19, 2016

Art, with our Fraud Resolution team, joins to share the peace of mind callers experience when they have with a dedicated resolution specialist to work through their fraud incident....

Video: Customer Care Stories – Ashlee

May 19, 2016

Hear directly from Ashlee, a member of our Customer Care team, on how talking to a real person with your credit questions can make an important difference.

Video: Stories from Customer Care

May 19, 2016

When you have questions about your credit, who can you call? When you reach out to Experian, you’ll connect to a live agent who can

Video: Customer Care Stories – Jessica

May 18, 2016

Jessica from our Customer Care team shares how, when it comes to learning about their credit, callers understand that having someone on their side at Experian makes a difference....

Video: History of Credit Series

March 15, 2016

It might be hard to imagine using credit differently than you do today, but the process hasn’t always worked as it does right now. Just like almost everything else...

Video: Why Would a New Employer Check My Credit?

September 12, 2015

If you’re just beginning your job search, you may be surprised to learn that, for certain jobs in certain states, employers may ask to check your credit as a...

Video: How Can I Establish Credit?

September 12, 2015

If you’re new to the world of credit and are wondering how to get from the outside in, credit can seem like a riddle you must answer correctly in...

Video: When Should I Request an Extended Fraud Alert?

September 12, 2015

If you’re dealing with the lingering after-effects of identity theft, you may need to switch tacks to keep the early protections you put in place as effective as they...

Video: How to Respond to Identity Theft

September 12, 2015

Identity theft is one of those little things – like mudslides, or a flat tire, or a leaky roof – that you’d probably rather not think about, and definitely...

Video: When Should I Request an Initial Fraud Alert?

September 12, 2015

When identity theft happens, the timing of your response can be critical. To maximize the effectiveness of your response, you may consider adding an alert to your credit file...

Video: Should I Tell the Police about Identity Theft?

September 12, 2015

If you’ve recently become a victim of identity theft, you might be wondering who to notify. Aside from warning friends to be wary, and verifying your identity with creditors,...

Video: What Should I Do If I’m the Victim of Identity Theft?

September 12, 2015

Discovering that you’re the latest victim of identity theft is disheartening news. Whether your information was swiped by a fraudster or obtained through a data breach, here are some...

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