Call us at 1 888 414 1120 or submit the form below to request more information.
White Paper Download
Inaccurate data can cost more than time and money.
Learn how mounting regulatory pressures are impacting how financial service companies deal with data reporting and accuracy.
What is the Fair Debt Collection Practices Act (FDCPA)?
The Fair Debt Collection Practices Act (FDCPA) (15 USC 1692 et seq.), which became effective in March 1978, was designed to eliminate abusive, deceptive, and unfair debt collection practices. It also protects reputable debt collectors from unfair competition and encourages consistent state action to protect consumers from abuses in debt collection.
What types of debt are covered under the FDCPA?
The FDCPA applies only to the collection of debt incurred by a consumer primarily for personal, family, or household purposes. It does not apply to the collection of corporate debt or debt owed for business or agricultural purposes.
Who is covered under the FDCPA?
The FDCPA defines a debt collector as any person who regularly collects, or attempts to collect, consumer debts for another person or institution or uses some name other than its own when collecting its own consumer debts.
What types of communications are governed under the FDCPA?
The FDCPA defines who is a “consumer”, when, where and with whom communication may be permitted with a consumer and third parties, and when communications must cease.
What acts are required or prohibited under the FDCPA?
The FDCPA contains a number of provisions that debt collections must follow in the collection of a debt including:
- Validating the debt requirement
- Prohibition against harassing or abusive practices
- Prohibition against providing false or misleading information
- Prohibition against using unfair or unconscionable means to collect a debt
- Payments must be applied in accordance with the consumers instructions in the event of multiple debts
- Prohibition against furnishing deception forms
What Is the CFPB's Large Debt Collection Participant Supervision Rule?
The Consumer Financial Protection Bureau (CFPB) issued a final rule under 12 CFR Part 1090 which allows the CFPB to supervise large debt collection participants, such as agencies, as well as write future regulations for the industry and enforce them as necessary.
CFPB’s examiners will be looking for potential risks to consumers and whether entities are complying with requirements of federal consumer financial laws, especially the FDCPA. In particular, examiners will be reviewing the practices of debt collectors in at least the following areas:
- Required Disclosures: Evaluate whether entities are properly identifying themselves and properly disclosing the amount of debt owed.
- Accurate Information: Assess whether debt collectors are using accurate data in their pursuit of debt.
- Consumer Complaint and Dispute Resolution Process: Assess whether complaints are resolved adequately and in a timely manner, whether the complaints highlight violations of federal consumer financial law, and whether the debt collector has a process in place to address consumer disputes.
- Communications with Consumers: Assess whether debt collectors have harassed or deceived consumers in pursuit of debt.
Who is impacted by the Rule?
Under the rule, a nonbank covered person is a larger participant of the consumer debt collection market if the nonbank covered person's annual receipts resulting from consumer debt collection are more than $10 million. The CFPB has begun notifying larger participants and begun on-site examinations and monitoring through its compliant process.
With some limited exceptions, the rules use the same definition for a debt collector as found in the FDCPA. Generally, the rule will include collection agencies, debt buyers and collections attorneys. The CFPB has estimated that it will cover about 175 debt collectors, which accounts for over 60 percent of the debt collection industry’s receipts.
Do you have a comment or a question about something you've read? Experian has a full range of products and services to assist in collection compliance that are also design to improve effectiveness and efficiency. Would you like to talk to someone at Experian about these products or services? Simply fill out the form below and we'll be in touch with you soon.