As the global leader in the credit business, it is our responsibility to assist lenders in managing consumer credit risk, and importantly, to empower consumers to understand and responsibly use credit in their financial lives. These responsibilities require a commitment – a commitment from us to play a leading role in helping consumers understand the fundamentals of credit management and how they can benefit from this growing marketplace reliant upon credit.
Lee Lundy – Helping Consumers
Lee Lundy, Senior Vice President and head of Experian‘s National Consumer Assistance Center, talks about the changes and processes adopted by the consumer call center and how Experian is committed to helping consumers, regardless of the time it takes to resolve their issue.
Pat Henderson – Customer Service
Pat Henderson, Operations Manager for Experian’s National Consumer Assistance Center, talks about the heart and the motivation of Experian’s call center operators, citing the team’s commitment to customer service.
Rod Griffin – Consumer Education
Rod Griffin, Director of Public Education for Experian, discusses Experian’s long-standing commitment to credit education and improving consumers’ financial capability.
Tony Hadley – Working with Policy Makers
Tony Hadley, Senior Vice President of Government Affairs for Experian, talks about Experian’s commitment to work with lawmakers to help pass bills that help consumers and business alike.
Laura Levine – JumpStart Coalition
Laura Levine, President of the Jump$tart Coalition for Personal Financial Literacy, talks about Experian’s partnership with JumpStart and the company’s commitment to financial education.
Sally Greenberg – National Consumer League
Sally Greenberg, Executive Director of the National Consumer League, talks about how Experian has worked with NCL to develop and promote its LifeSmarts program, a financial literacy and consumer knowledge program for teens that helps young people across the country better understand personal finance and consumer rights and responsibilities.