They have a number of questions but not many places they can turn to for accurate and trusted information on their current credit situation. Consumers who have both knowledge and a plan around their credit situation will be more confident and better customers in the future.

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The start of the new year means it’s time for many companies to ramp up compliance programs related to the Risk-Based Pricing Rule. While the rule just went into effect Jan. 1, 2011 modifications are already planned for later this year.

Consumers who are disqualified for products based on credit history can still feel positive about the company that just turned them down.

Results from a recent Experian pilot program reveal that the answer to this question can be “true” — if companies engage in a constructive, educational dialogue with consumers about their credit.