White Paper

37 White Paper assets found under Consumer Information

  • 2020 State of Alternative Credit Data white paper
    Document Published Date: Sep 17, 2020

    Explore the world of alternative credit data in our 2020 State of Alternative Credit Data white paper. Discover the latest consumer and lending insights, the regulatory landscape and how alternative credit data is being used across the lending marketplace to reduce financial volatility and mitigate risk.

  • Debt collections during COVID-19
    Document Published Date: Aug 28, 2020

    The COVID-19 pandemic has created unprecedented challenges for the collections industry, including new regulatory rules, changing consumer demands and a potential uptick in activity as forbearances and deferments fall off. Will your current collections and recovery processes be enough to keep up?

  • The future of banking and credit cards
    Document Published Date: Jan 9, 2020

    Rising customer expectations, advancements in AI and machine learning and generational shifts are paving the way for banks and credit companies to see a complete transformation. But what does this transformation look like?

    Download our eBook and get Experian’s perspective on the future of banking and credit cards.

  • Collections After Compliance
    Document Published Date: Aug 1, 2019

    The collections industry has undergone major transformations over the past decade.

    In 2010, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), producing the most reform to financial regulation since the Great Depression and authorizing the creation of the Consumer Financial Protection Bureau (CFPB), a regulatory agency charged with overseeing financial products and services offered to consumers.

    The collections landscape has since continued to evolve, with consumers beginning to make a dramatic shift in how they interact with their financial service providers, moving away from phone and mail, and communicating online instead. Debt collection departments and agencies, large and small, have adopted new technologies to ensure that they comply with consumer demands and changing regulations. But challenges remain in the fast-moving regulatory landscape.

  • Empowered consumers know that their credit health is more than just a score. Providing access to a consumer's credit score is a great first step. But an even greater opportunity for consumer engagement lies in the ability to provide access to the core factors affecting their credit. Help them learn what that score means with credible, detailed, rich educational content to help them make better financial decisions.

  • A single point in time or “snapshot,” of a consumer’s risk profile is insufficient to make credit decisions. “Trended” consumer views provide the information required to redefine static lending approaches and create a breakthrough strategy that will deliver profit. By leveraging trended data, lenders can quantify and characterize consumer behavior, which provides robust views of the consumer that can drive new and innovative strategies.

    Download the perspective to learn more.

  • Battling for balances: An Experian Perspective
    Document Published Date: Jul 2, 2019

    Lenders need to target and retain the most lucrative consumers to expand their portfolios. Balance transfers represent a critically important revenue lever in the market. By understanding the drivers behind transfers and improving response rates through propensity modeling, you can develop a strategy to target and retain optimal balance-transfer candidates – those who will deliver returns with minimal risk.

    Download the perspective paper to learn more.

  • Reasonable effort should be made to report consumer credit data. The data ecosystem depends on this free flow of information, but ultimately, the consumers depend on the data furnishers and NCRAs to appropriately record and maintain their complete credit performance. With an expert team and a data accuracy rate of 99.9%. Experian is a credible and quality data source.

    Download the perspective to learn more.

  • Mobile banking: Enhancing your customer experience
    Document Published Date: Jul 2, 2019

    There is growing digital demand for today’s tech-savvy consumers. More consumers, particularly millennials, own smartphones than ever before and they’re actively using them to access mobile banking apps and services. To stay ahead, banks need to meet basic expectations and start using the unique features of the mobile platform to acquire new customers and deepen wallet share.

    Download the perspective to learn more.

  • FAQ: Revolutionizing Lending in Today's Digital World
    Document Published Date: Mar 31, 2017

    In our webinar, Revolutionizing Lending in Today's Digital World, industry experts teach lenders how to bring financial data aggregation into the mainstream. In this FAQ we're diving deeper into the most common questions we’ve received. From how the solutions work, to providing further insight into the data and coverage to security, learn more about how our digital verification solutions enhance the lending experience.

  • Data Reporting FAQs
    Document Published Date: Aug 19, 2016

    Data furnishers are facing ever-increasing regulations when it comes to reporting consumer credit histories to the credit bureaus. Read our latest FAQ for answers to your top data reporting questions.

  • Home equity lines of credit (HELOCs) continue to be a popular lending product. While much emphasis is placed on origination, it is critical for banks and credit unions to additionally manage this product throughout the consumer lifecycle. Access this one-page checklist to discover six best practices for lenders to consider as they manage and optimize their HELOC portfolios.

  • While the mortgage meltdown tied to the Great Recession has passed, the peak of loans originating during that downturn continues to be monitored and assessed. Home equity lending was especially popular during the housing boom, and as the end-of-draw period trails, there is a great interest in consumer behaviors and repayment tied to these loans. This Experian analysis explores the spike in end of draw, as well as trends attached to originations and delinquencies.

  • The Summer Auto-Loan Pursuit-a-palooza
    Document Published Date: Jun 13, 2016

    Learn new strategies and modern techniques to maximize auto loan growth. The busy auto sales season offers a prime opportunity for credit unions to grow auto share. Read the latest CU Insights article and hear from leading expert Scott Butterfield.

  • Must Know Details About the Military Lending Act
    Document Published Date: May 1, 2016

    Are you aware of the latest enhancements to the Military Lending Act? The Department of Defense passed a Final Rule in July 2015, and all lenders must get compliant by October 2016. Read our free paper on the actions you must take to get compliant and avoid costly fines.

  • SCRA Summary and Solutions
    Document Published Date: May 1, 2016

    Learn how Servicemembers Civil Relief Act (SCRA) protects servicemembers and the compliance solutions available to lenders.

  • Expanding the Marketable Universe
    Document Published Date: Mar 1, 2016

    Many credit marketing leaders are actively evaluating and finding viable consumer populations within the near-prime consumer population today.

    Download our latest white paper, Expanding the Marketable Universe, filled with valuable data and analysis that will help you identify strategies for acquiring new accounts in lower-scoring segments.

  • Calling your consumers - even once - means you must also adhere to the regulations established by the Telephone Consumer Protection Act (TCPA). Failure to follow the rules can result in per instance fines as high as $1,500. Our two-page paper outlines the details you must know about TCPA, as well as strategies to set up a compliance process and manage accounts.

  • The Federal Communications Commission (FCC) recently provided additional clarity around the regulations you need to follow to stay compliant with the Telephone Consumer Protection Act (TCPA). Download our checklist to see how your business measures up and identify gaps in your right-party contact call strategy.

  • Experian research shows Millennials currently hold only 5% of their accounts with credit unions. Why? This paper explores Millennial trends in the financial services space, and advises how credit unions can adapt to serve this coming-of-age market,

  • Unfortunately, for students and parents, the excitement of entering college can turn quickly into fear and confusion as they learn to navigate all of the financial components that come along with the burden of a student loan and debt. Those that cannot get proper support often are left to deal with the impacts of late payments or defaulted loans. This paper features student loan debt trends, and outlines the need for increased consumer credit education.
  • Experian's Income Insight helps you give line increases to consumers who have the greatest ability to pay.

  • The Impact of Consumer Data Reporting
    Document Published Date: Jan 19, 2015

    Today's consumer is well versed in understanding tools such as credit scoring and data reporting. Now more than ever, they are looking for a fair and accurate representation of their financial history. Data furnishers need to be at the forefront of understanding their reporting and management options. Learn how to improve the customer experience by being proactive and prepared with complete consumer data reporting.

  • Conquering Big Data Challenges
    Document Published Date: Jan 1, 2015

    Financial institutions have invested in Big Data for many years, and new advances in technology infrastructure have opened the door for leveraging data in ways that can make an even greater impact upon your business.

    Big Data is not just about increased data and storage. It is about finding opportunity in your existing data sources and scaling for the future.

  • Consumers can often be excluded from building or establishing their credit based on traditional payment data history. As the credit industry continues to evolve, financial institutions seek methods to help their customers gain access into the financial mainstream. Learn more about how alternative payment data, such as positive energy-utility reporting can help your customers gain access to the financial services they need.

  • Mobile Banking: Enhancing Your Customers' Experience
    Document Published Date: Oct 31, 2014

    Deepen relationships with your customers and enhance loyalty by anticipating their financial services needs. Discover the best ways to increase monetization in the mobile banking channel. And, learn how to target and connect with qualified customers and prospects, offering in-the-moment credit offers.

  • Targeting the Lucrative Balance-transfer Market
    Document Published Date: Oct 31, 2014

    As the playing field is stabilizing for the credit card industry, lenders are in a position now more than ever to grow their profits. Consumers are motivated to manage their cash flows, and improve their credit health; and they are transferring card balances, seeking the best rates. Learn how to attract the right audience, segment the surfers and deleveragers, and build customer loyalty.

  • The Power of Data Integrity and Quality
    Document Published Date: Sep 19, 2014

    Mastering data quality are you ready for governance? Beyond data quality metrics, is your data credible? This is the next line of questioning that may come your way from regulators and other external parties charged with testing and sampling your data. We can help you stay ahead of potential upcoming regulations. To learn how we can help you take a proactive approach to data accuracy and dispute resolutions, complete the form to download our perspective paper.

  • Trended Solutions: Fueling Profitable Growth
    Document Published Date: Jan 9, 2014

    This white paper demonstrates that a different way of understanding consumer behavior is the key to creating the necessary strategies to create a profitable portfolio. It will show that considering only a current view of consumer credit does not provide the necessary and precise knowledge about how to market to or underwrite that consumer. You will discover that a "trended" view of the consumer will provide the information required to redefine static lending approaches and to create the breakthrough strategy that will deliver profit.

  • Raising the Bar on Data Integrity
    Document Published Date: Nov 1, 2013

    The US is the leading provider of affordable, fair, wider and more portable access to credit. But the American consumer has little appetite for mistakes when it comes to the accuracy of credit data. We believe that the next generation of lenders will compete on dispute response rates and accuracy of reporting. Download this complementary paper for a fresh perspective on how to take a proactive approach to: -Providing customers with an optimal experience -Correcting inaccurate data -Preparing for regulatory review -Understanding reporting practices as benchmarked to peers

  • As the economy gains strength, lenders are engaging in an increasingly fierce competition to entice the best candidates to their portfolios and to grow their lending business.

  • Trends in Portfolio Management
    Document Published Date: May 3, 2012

    Lenders must look even more frequently and much more closely at their loan portfolio and “dig in” to consumers’ behavior to set short-term portfolio management strategies.

  • State of the U.S. Credit Markets
    Document Published Date: Apr 3, 2012

    The economy’s recovery from the Great Recession may have started slowly, but it is accelerating – and it’s genuine. Economic indicators tell the story of improving business prospects. For credit issuers, the message is real, too. Now’s the time to look with fresh eyes at your post recession lending strategies. It’s time to rethink your approach to growth in this market and reassess the profile of the consumer prospect in relation to profitability and market share gains.

  • Expand Your Marketable Universe
    Document Published Date: Feb 27, 2012

    Credit marketing experts who evaluate the right data assets to supplement targeting efforts will emerge quickly over the next 18 months as leaders in portfolio growth. The key is getting the right product to the right consumer at the most appropriate time.