Business & Marketing Resources: Search Results

doc 12/08/2017 Collections Optimization

This paper focuses on how collection activites can be carried out on individual customers, and how these actions can be chosen to optimize overall performance in the collections environment.

doc 11/01/2017 Getting in front of the shift to omnichannel collections

Collections should be viewed as an omnichannel opportunity that can result in better recovery rates and a real opportunity to improve long-term customer loyalty. Read our White Paper to learn more.

video 04/27/2017 Introducing PowerCurve Collections

PowerCurve Collections

Now there’s a way to unlock the power of data and analytics for a process that is individualized, efficient and fair. With PowerCurve Collections, you can build a collections process that puts customer needs at the center of your strategies. Identify the appropriate action, at the right time in a way that is convenient for customers. The result? A cost-effective and compliant process focused on retaining valuable customers.

Make confident decisions in a complex world. To learn more, click here.

url 05/01/2017 CEB/Experian insight brief: Driving customer service, growth and profitability with Prescriptive Solutions

Financial institutions strive to simultaneously combine the essential resources, such as data, analytics, and software along with industry best practices, to meet their customers’ needs. They want to find ways to appeal to the ever-increasing expectations of their clients. And with pressure from regulators, they need the ability to build compliance into processes, data collections, and analytics. In short, businesses need smarter solutions that combine the elements not always readily available, or easily implemented through in-house solutions.

Prescriptive Solutions take predictive analytics a step further by bringing data and analytics together with software and expert guidance to create a flexible solution that is optimized to address specific needs or use cases.

info 04/28/2017 Inforgraphic: Getting debt collections right is about more than the money

Every contact with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. Sometimes customers forget to make a payment, or fall on hard times and struggle to make multiple payments. Knowing the difference matters and it should inform your actions.

Make confident decisions in a complex world. To learn more, click here.

doc 04/13/2017 Virtual Debt Negotiation Infographic

Experian’s eResolve can help move your collection practice into the digital age by providing an online platform where consumers can negotiate and pay their past-due accounts online. Our debt resolution solution is a win-win, as the collection process is less stressful for consumers and more profitable for you. eResolve helps you communicate with your consumers in a cost-effective and less threatening way by automating and moderating the dialog between the two parties. eResolve negotiates on behalf of your company, and facilitates payment processing. Visit: to learn more.

url 10/07/2015 Achieve mission success with Experian Public Sector data and analytics
Whether you are a federal, state or local government professional, we have the comprehensive data and integrated analytics you need to prevent fraud, waste and abuse, verify eligibility requirements, protect against cyber-security threats and improve collection outcomes. Please complete this short survey for us to best identify your area of need. You will then receive resources to help your agency succeed.
doc 09/23/2015 Gaining Efficiencies and Access: Finance and the Credit Lifecycle
Since the financial crisis, lenders are less willing to take on credit risk, particularly of smaller business customers. However, as the CFO Magazine ebook entitled Gaining efficiencies and access: Finance and the credit lifecycle demonstrates, streamlining the credit-risk-management life cycle enables lenders to feel more confident extending credit to prospective small businesses, thus revitalizing our economy and business growth. In order to make wise decisions about credit extensions, senior finance executives need a blend of external and internal information to gain the best possible perspective on their risk: a forward-looking (rather than merely historical) perspective that takes potential upside opportunities into account (rather than focusing exclusively on possible downsides).
doc 01/04/2012 Case Study: First Financial Asset Management (Collection Triggers)

Utilizing Experian's Collection Triggers product, First Financial Asset Management collected $3.5 million- ? a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

doc 11/03/2014 Collections After Compliance

With increasing scrutiny on the financial services industry, the number of regulations continues to grow. This along with new regulators and ever-changing data, can prove to be challenging when operating in the collections industry. Learn more about what new regulators are focused on and how you can position yourself for operational efficiency to strengthen business practices while maintaining compliance.

doc 10/11/2012 Maximize Revenue Potential: A guide to improving collection efforts in the Public Sector
Learn best practices for maximizing collections in the Public Sector. Experian, in cooperation with Governing Magazine, recently completed a nationwide survey of governmental agencies. The survey sought to determine the types of collection efforts in which governments engage and looked at areas where those entities face challenges to better collect. Experian's collection professionals then compared the government activities with commercial best practices to identify those processes underutilized in the public sector. This white paper presents those practices.
doc 07/18/2012 White Paper: Understanding Automotive Loan Charge-off Patterns Can Help Mitigate Lender Risk

Loan delinquency rates are one of the most important statistics to track in the automotive finance industry. If consumers are not repaying loans on time, it puts billions of dollars at risk. When high dollar volumes are at risk, it is a negative for everyone in the lending world, including consumers, automotive retailers and lenders themselves.

doc 01/04/2012 Case Study: Bay Area Credit Service LLC (Collection Advantage)

Bay Area Credit Service LLC conducted a three-month trial program that proved Experian delivers superior account management, programming capabilities and account scoring and high-quality data, resulting in dramatic performance improvements and enhanced profitability.

webinarid 02/03/2012 Holistic Debt Management Webinar

Learn how large utility and energy companies are lowering operating costs, reducing risk and increasing liquidation and recovery rates.

webinarid 10/27/2010 Optimizing Contact Channels and Treatment Strategies to Improve Collections Results

Gain insight on effectively using new communication channels and successfully managing interactions. (60 min)