United States
Global Sites

Experian Business Resources Directory

Customer
Acquisition
- - Find products and tools to help you:
  - Target Prospects
  - Evaluate Risk
  - Determine Best Offers
Customer
Management
- - Find products and tools to help you:
  - Manage Customer Information & Databases
  - Build Relationships
  - Manage Customer Porfolio
Risk
Management
- - Find Ways to:
  - Verify Applicants
  - Minimize Risk
  - Manage Portfolio Risk
Fraud
Management
- - Find Ways to:
  - Detect and Reduce Fraud
  - Improve Operational Efficiencies
  - Satisfy Compliance Requirements
Debt
Recovery
- - Find Ways to:
  - Locate Debtors
  - Collection Prioritization and Strategy
Consulting
Services
- - How We Can Help:
  - Service Offerings
  - Areas of Expertise
  - Meet Our Consultants:
  - Consultant Profiles
- - Services Available:
  - Business Review & Process Improvement
  - Strategy Planning
  - Regulatory & Policy Compliance
  - Fraud Consulting
  - Analytics & Product Consulting
- - Additional Resources:
  - Consulting Resources
Regulatory
Compliance
- - Compliance Strategies for:
  - Basel III and II
  - CCAR and CapPR
  - FFIEC Guidance
Business
Resources
- - Blogs, Twitter, LinkedIn…

Advanced Search

Optimizing Contact Channels and Treatment Strategies to Improve Collections Results

10/27/2010

Tags: Decision Analytics, Customer Management

Gain insight on effectively using new communication channels and successfully managing interactions. (60 min)

Description

Jeff Bernstein, Experian Global Consulting Practice and Tom O'Neill, Strategic Consulting share insights on how to optimize contact channels and customer treatment strategies to improve collections results in the new credit economy.