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What is eSolutions?
eSolutions enables real-time, browser-based access to Experian products and solutions via the Web. Currently eSolutions houses three (3) Solution Suites: Credit Solutions, Prescreen Solutions, and Custom Solutions. Each Solution Suite offers products to enhance your credit-making or marketing decisions. Simply submit your credit request or prescreen list via our user-friendly application pages and eSolutions will return the credit or prescreen report for your viewing.
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What products and solutions are offered through eSolutions?
Today, eSolutions houses three (3) Solutions Suites; Credit Solutions, Prescreen Solutions, and Custom Solutions.
The Credit Solutions Suite offers 10 core credit products in its Credit Solutions Suite:
- Credit Profile Report
- Social Search
- Address Search
- Address Update
- Bullseye
- Connect Check
- Collection Report
- Cross View
- Employment Insight
- Instant Update
- Subscriber Decode
In addition, eSolutions offers its clients the ability to add to their product request an Experian Risk Score Model and/or include a Demographics Band, Direct Check, Fraud Shield and/or Profile Summary to assist in your credit decisioning process.
The Prescreen Solutions Suite is eSolutions premium self-service prescreen service. The first solution that we have introduced to this suite is iScreen.
- iScreen enables clients to quickly obtain consumer counts and credit worthy names from the Experian’s File One database or from a client-supplied consumer list. Geographic and credit attribute filters result in a real-time, completely customized client prescreen list. iScreen is a product for any client or industry wanting to target profitable consumers. Its automated list fulfillment solution provides the ability to directly access, target and secure accurate counts and generate FCRA compliant marketing lists via the Internet. Use your own prospect list for prescreening purposes or Experian’s prospect database is comprised from an extract of Experian's exclusive File OneSM consumer credit database. Contact Customer Support at 800 831 5614 for more information on becoming a user. Users must have permissible-purpose as defined by the Federal Trade Commission's (FTC) Fair Credit Reporting Act (FCRA) to be granted access to iScreen because of the sensitive credit information which is available through this service.
For more information, please visit http://www.experian.com/esolutions/esolutions/getaccess.html or contact Customer Support at 800 831 5614 for more information on becoming a user.
The Custom Solutions Suite tailors the Experian credit products and services to meet the needs of your company and industry. Experian's Account Executives and Solutions Consultants work directly with you to evaluate your solution requirements. Using information gathered from you, the Solutions Consultant works with Experian's technical staff to design develop and implement a custom solution to match your requirements. Ultimately, you will receive a solution designed to meet your unique business needs that is accessible through the same user-friendly eSolutions interface that you are currently utilizing.
To find out more about customizing one of Experian’s existing products or services to better suit your business needs, please contact your Experian Sales Representative or Customer Support at 800 831 5614.
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Who uses eSolutions?
Experian has created eSolutions to house solution suites that are targeted at the financial and banking industry, the collections industry, the automotive industry, credit unions, retail and telecommunication, energy and cable industries. Our products and solutions are best in class in terms of data accuracy and freshness. With more than 215 credit-active consumers on file, we pride ourselves in the unmatched level of quality and service that we bring to our clients everyday. eSolutions credit solutions enables access to the most accurate data, providing clients the most complete picture of the right customer. By better understanding the credit behavior of existing customers, clients can ensure that every customer interaction is personalized, consistent and appropriate. Our prescreen solutions allow clients to identify creditworthy prospects most likely to respond to your specific preapproved offers. Our custom solutions are based on client-customized requirements to best meet client business objectives.
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Why should my company use eSolutions?
eSolutions helps thousands of companies make real-time credit decisions for their existing clients and prospects. There is no software or hardware installation to use eSolutions and no setup costs. eSolutions offers convenient, easy access to the world’s largest, private consumer information database via the Web. Now you can instantly access our database to help you target new customers, make credit decisions, identify cross-selling opportunities, manage customers, build strong consumer relationships and grow your business. Our user interface is friendly, fast and easy to use. Our customer and technical support teams are extremely proficient and ready to answer your questions. Our online client education page alerts you of upcoming live events of product and solution training. Each training session is recorded for your reference at any time during your daily interactions with eSolutions.
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If I am already an Experian client, who do I contact to begin using eSolutions?
Current Experian clients can sign up by accessing Client Registration or by contacting Customer Support at 800 831 5614.
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If I am not yet an Experian client, who do I contact to begin using eSolutions?
All new clients must complete the new membership process to become an Experian customer. A signed eSolutions Agreement and a valid subscriber code must be on file. Contact Customer Support at 800 831 5614 for details or access our quick reference guide from the News page under "Client On-boarding" for additional information.
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What is the cost to access Experian products and solutions through eSolutions?
There are no set up or installment costs associated with accessing products and solutions via eSolutions.
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What are the hardware and software requirements to access eSolutions?
No additional hardware or software is required beyond a standard CPU with an Internet connection. There are no special certificates required on the browser side to access our credit products through the Internet. Standard browsers such as Internet Explorer 6+, Netscape 8 and Firefox 1+ are recommended. Browser must support 128 bit SSL (secure socket layer) encryption.
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Are there any legal agreements required before accessing eSolutions?
You must be an Experian customer with a current Subscriber Service Agreement on file. In addition, a “Customer Head Security Designate Authorization Form” must be submitted by an authorized representative of the company. If you are an existing Experian subscriber, click here for more information on how to become user.
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Who do I contact if I am a customer of an affiliate?
Please contact the Head Security Designate/Security Designate at your company or your Affiliate Bureau sales office.
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