Building an accurate, holistic picture of your customers and understanding their behaviour right from the start is important in establishing trusted relationships. This is also the time you’ll notice when something isn’t quite right.

Experian brings together information from multiple data sources for more effective fraud discovery. We use a sophisticated and comprehensive rules engine that combines behavioural and device data, combined with user information for fraud detection so you aren’t relying solely on application data. We help you weigh multiple risk factors like blacklisted data, inconsistent locale indicators, risky locales and physical addresses, links to known fraud, and device intelligence attributes. From the moment your customer opens an account, you’ll both enjoy a feeling of mutual trust.

Establishing those trusted relationships from the start without sacrificing your ability to protect the business is a balancing act. Experian understands that balance and applies our expertise and best practices to help you achieve both.

Customers want

 

 

Hassle-free signup ………….. …………… ……….. … … …. ..

 

Recognition as the person they say they are ………….. …………… ……….. … … …. ..

 

Fast, personalised service ………….. …………… … … …. ..

 

Quick decisions and access to the things they are entitled to

 

Peace of mind knowing they are safe from fraud threats …………… … …

 

Get a consistent experience across different channels ………….. ……………

 

 

 

Businesses need to

 

 

Verify that customers are who they claim to be

 

Detect fraudulent new credit card, checking, and loyalty accounts

 

Screen application data to stop identity theft

 

Detect unusual behaviour, including malware issues …………..

 

Determine the level of risk represented in establishing the account

 

Integrate seamlessly into internal or customer-facing platforms ........... ........... .......... ...........

 

 

 

How It’s Done

Experian helps you optimise the sign-up process by instantly checking each customer’s device and geolocation risk.

We can screen new applications against bureau data and past application history. And we can check for inconsistencies that might be a sign of identity theft.

Experian offers a unique combination of data, analytics, platforms and expertise you need to effectively manage fraud and identity.

We can help you not only reduce losses, but drive real, sustainable growth.

Our solutions bring together more than just our data and technology. We apply everything we’ve learned through years of partnering with businesses like yours. ........... ........... .......... ........... ........... ........... .......... ........... ........... ........... ................... ...........

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Case Study - Sign-Up: Account Opening

About the Client
UniCredit, a leading European financial group in banking services, with thousands of branches distributed in 17 countries and 50 markets.

Business Challenge
UniCredit wanted to decrease the number of fraudulent loan applications getting through in the Central and Eastern Europe (CEE) region. These fraudulent applications created additional manual reviews, forcing UniCredit to hire more underwriters and relationship managers to keep up with the work.
 

Experian Solution
With Experian solutions in place, UniCredit can immediately highlight potentially fraudulent applications while automating the processing of legitimate applications. Every credit application is screened and checked for inconsistencies in supplied data, comparing that information with previous applications to identify anomalies and inconsistences in the data, possibly indicative of fraud. The application screening uses rules that are managed by the fraud team with little dependence on IT. The team can quickly add or modify rules to support new products without interfering with the credit delivery process.
 

Results
The bank deployed the Experian solution quickly, making it possible to that easily localize and roll out to four countries within 12 months. On its first day of operation, the solution detected a high value of fraudulent applications and delivered a full return on investment just days after going live.