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Two or three words to describe Experian - the first one to come to mind is stability. Proven - there's a track record and a level of comfort that we have with Experian. And lastly, being in the credit net world, the privacy associated with it - the security that Experian as an organization has is probably the third thing that we are very comfortable with.

Kam Newman

Senior Collection Analyst, Direct Energy

Transact SMSM

Identify the optimal offering with a tailored package to suit both the applicant’s needs and your business’s objectives.

Precise IDSM

Outpace criminals by detecting, avoiding and managing fraud activity — all while meeting mandated government and industry regulations.

Transact SM Improves Internal Operational Efficency

Vision - Direct Energy

Kam Newman, Senior Collection Analyst

Direct Energy

Describe Your Role and Responsibilities.

My roles and responsibilites at Direct Energy is in credit, debt and pre-paid strrategies. I'm part of a team that manages credit and debt across North America.

What are Some of Your Biggest Challenges?

Our biggest challenge within our company in the retail energy space is primarily in the Texas market. There's a lot of movement of customers. 1/3 of the households will change energy providers over the course of a year, so it's always challenging to keep those customers, find the right risk categories and credit decisioning - finding that balance between taking on acceptable risk and growth. So, we try to work hand and hand with our strategy teams on the sales and acquisition side to get the right credit policy that involves taking the acceptable risk, as well as keeping churn intact.

Which Experian Solutions Have You Implemented?

One of the Experian products that we use that has helped us is Transact SMSM. And, within Transact we've optimized Transact on a number of occasions.  And, we are continuing to optimize Transact.  The fraud tools, such as Precise IDSM for example, has not only helped with our ability to mitigate against fraud at the acquisition stage, but was also instrumental when the FACTA rules came in.

Why Did You Choose to Work With Experian?

We've been working with Experian about four years. Experian has been extremely helpful. We’ve gotten to the point where we’ll reach out to Experian, and put the ideas out and let them know what we’re looking to do. They’ll come back with a high-level solution that we can go back to the respective teams and discuss if those solutions will work for us, and along with the associated timelines and costs. Typically, our experience is they deliver the projects on time and on budget. Prioritization is an issue sometimes within our organization, as we have a number of different initiatives ongoing with Experian, so finding the right priority for those projects can sometimes be challenging more internally for ourselves – one may have more visibility, the other is delivering value. Our challenge is to get that balance.

Two or three words to describe Experian – the first one to come to mind is stability. Proven – so there’s a track record and a level of comfort that we have with Experian. And lastly, being in the credit net world, the privacy associated with it – the security that Experian as an organization has is probably the third thing that we are very comfortable with.

Transact SM Improves Operational Efficiency and Drives the Application Process

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