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...our company’s partnership with Experian is, I believe, very close. They call us and ask us questions. I get phone calls at least a couple times a month asking us what our input is on a certain direction of the software, on what our needs are. They’re like part of the family.

Connie Miller

Application Administrator/Business Analyst, Washington Trust Bank

AppLinkTM

Integrate data across platforms and processes.

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AppLink Extends Origination Application Input to a Secure Web Form

Vision - Washington Trust Bank

Connie Miller, Application Administrator/Business Analyst

Washington Trust Bank

Describe Your Role and Responsibilities.

I’m a Business Analyst, Project Manager, Software Trainer and I support all of Experian products at the bank.

What are Some of Your Biggest Challenges?

Some of the biggest challenges that we face today within the industry and within our company are loan growth and compliance issues; they’re coming at us left and right, it’s coming so fast, we’re trying to keep up with it. And, keeping and retaining the existing clients we have and increasing that touch, so cross-selling to those existing clients. Those are our biggest challenges right now.

Which Experian Solutions Have You Implemented?

One of the Experian products that has helped us meet those challenges are, or we’re helping us to meet those challenges is AppLinkSM. We are right in the middle of implementing Bank2Business® and Business2Consumer®, and we know that AppLink is going to be a real key to that because it’s going to give our customers a fast and quick response on their application request, their loan request. Also, at some point in time it’ll give them a self-serve kind of loan, and that’s really where we’re headed. It’s wanting to give our customers a fast and efficient way to get their loans and retain those existing customers.

Why Did You Choose to Work With Experian?

Experian this year has listened, and last year to, listens to what the client wants. And, I’m amazed at what they’re bringing forth this year. All kinds of changes in the UI and in the interactivity to the client, and to the software; we’re talking and they (Experian) are listening and making changes. We can see it in every rollout, every new upgrade, it has a piece of what we have asked for, and it’s really impressive.

My partnership with Experian, our company’s partnership with Experian is, I believe, very close. They call us and ask us questions. I get phone calls at least a couple times a month asking us what our input is on a certain direction of the software, on what our needs are. They’re like part of the family.

 

AppLink Extends Origination Application Input to a Secure Web Form

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