If you have a question regarding your personal credit report, your credit score or fraud assistance please contact us.
Identity Theft Protection
Anyone can be a victim of identity theft. With ProtectMyID.comTM, you'll have the tools you need to protect yourself against identity theft. Includes daily monitoring, alerts, and a $1M guarantee.
Colorado Security Freeze Process
If you are a Colorado resident, you have a right to place a “security freeze” on your credit report, which will prohibit us from releasing any information in your credit report without your express authorization, except to those with whom you have an existing account or a collection agency acting on behalf of the existing account, for purposes of reviewing (account maintenance, monitoring, credit line increases and account upgrades and enhancements) or collecting the account. Your information also may be used for the purposes of prescreening as provided for by the federal Fair Credit Reporting Act, even if a security freeze is on the report. A security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent; however, using a security freeze may delay, interfere with, or prohibit the timely approval of any subsequent requests or applications regarding a new loan, credit, mortgage, insurance, government services or payments, rental housing, employment, investment, license, cellular phone, utilities, digital signature, Internet credit card transaction, or other services, including an extension of credit at point of sale.
To request a security freeze, log on to www.experian.com/freeze or send all of the following via certified mail to Experian Security Freeze, P.O. Box 9554, Allen, TX 75013: full name, with middle initial and generation, such as JR, SR, II, III, etc.; Social Security number; date of birth (month, day and year); current address and previous addresses for the past two years. If you are a victim of identity theft, please send a copy of a valid investigative or incident report or complaint with a law enforcement agency or the DMV. In addition, enclose one copy of a government issued identification card, such as a driver’s license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc., and make sure that each copy is legible (enlarge if necessary), displays your name and current mailing address, and the date of issue (statement dates must be recent). We are unable to accept credit card statements, voided checks, lease agreements, magazine subscriptions or postal service forwarding orders as proof. To protect personal identification information, Experian does not return correspondence sent to us. Copies of any documents should be sent, and consumers should always retain their original documents. We will send you a confirmation notice once the security freeze has been added, and you will be given a personal identification number that will be required in order to remove the freeze temporarily (in order to apply for credit or for any transaction that requires that another party access your personal credit report) or permanently.
To temporarily remove a security freeze for a period of time in order to apply for credit or for any transaction that requires that another party access your personal credit report, log on to www.experian.com/freeze or call 1 888 EXPERIAN (1 888 397 3742), then enter your identification information and personal identification number. The fee for temporarily removing a security freeze is $10. There is no fee for victims of identity theft who provide a valid copy of an identity theft report filed with a law enforcement agency. To temporarily remove a security freeze for a specific party, provide your personal identification number to the party you wish to grant access to your report.
To permanently remove a security freeze, log on towww.experian.com/freeze or call 1 888 EXPERIAN (1 888 397 3742). You also may write to us and provide your identification information and PIN. If you write to us, always include all of your personal identification information and proof of your address as specified in this letter. The fee for permanently removing a security freeze is $10. There is no fee for victims of identity theft who provide a valid copy of an identity theft report filed with a law enforcement agency.
If you move to a new address and wish to keep the security freeze on your file, submit one copy of a government issued identification card, such as a driver’s license, state or military ID card, etc., and one copy of a utility bill, bank or insurance statement, etc., making sure that each copy is legible (enlarge if necessary), displays your name and your new mailing address, and the date of issue (statement dates must be recent).