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Learn how Experian Credit EducatorSM can help you build strong relationships with loyal, creditworthy customers.
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Consumer Credit Education For Your Customers
Credit education strengthens customer relationships and empowers consumers
Consumers are actively seeking ways to improve their credit quality and recognize the value of good credit. Experian Credit EducatorSM allows you to provide your customers with personalized education sessions from a trained Experian Credit Educator Agent to help them better understand their credit, obtain the tools to build their creditworthiness and improve their ability to pay.
Increase Customer Loyalty and Retention
Providing the Experian Credit Educator service helps you build strong relationships by giving you the opportunity to achieve a deeper affinity with your current or prospective customer base. If customers have a positive opinion about your company, they are more likely to apply for additional credit products in the future. You also are able to create a positive experience for consumers who have been turned down for credit.
Proactively Help Improve Creditworthiness
Currently, only 21 percent of consumers claim to be “confident spenders” and are untouched by the economic downturn; a majority of affected consumers have seen a decrease in their credit quality and are actively searching for ways to increase their eligibility. Experian® developed this program to enable you to interact with your customers and proactively help prevent them from becoming creditchallenged.
Reduce Loss Rates
You can minimize the impact to your portfolio and reduce loss rates by providing credit education to your customers. Educated consumers are more likely to take action in improving their creditworthiness and ability to pay, thereby increasing their eligibility for additional products.
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Strengthen customer relationships 68% of respondents surveyed who have been through the Experian Credit Educator program stated that they felt better about the company that referred them to the education service. |
Take control of your portfolio 96% of respondents surveyed who have gone through the Experian Credit Educator program indicated that they are likely or very likely to act on the knowledge they received and/or change how they use credit. |
Experian Credit EducatorSM program allows you to provide your customers with education on the basics of credit reports, credit scores, fraud alerts, and tips and tools on how to improve their creditworthiness, empowering them with an improved understanding of their credit and how to manage their data.
Your customers will participate in a personalized call session with an Experian Credit Professional Agent, who will provide education in the following areas:
- Credit report details
- Credit score and score factors
- Tips and tools on attaining an optimal credit report
- Credit management advice for life events
- Resources such as consumerfocused articles, Webinars and frequently asked questions
Experian currently provides consumer credit and identity theft services to more than 10 million subscribers; assists millions of consumers annually with disputes, fraud alerts and editrelated questions; and has multiple comprehensive credit education strategies in place.
Each year, the National Consumer Assistance Center assists millions of consumers who request copies of their credit reports or who question/dispute information in a report that a consumer feels may be inaccurate. Experian has years of expertise and firsthand insight into the type of questions consumers have about credit and the education they need to become better consumers of credit. We offer a robust program and have the proven infrastructure and connections in place to provide best-in-class service.
Experian can help you strengthen your relationships with both current and potential customers.
With the help of Experian Credit Educator, a valuable consumer education tool, both you and your customers can more easily achieve your financial goals.
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