Learn how Experian Credit EducatorSM can help you build strong relationships with loyal, creditworthy customers.
Provide Members With Credit Education While Creating New Revenue For Your Credit Union
Strengthen Relationships and Empower Your Customers
Experian Credit EducatorSM enables you to provide your customers with personalized, one-on-one credit education sessions from an Experian Credit Educator agent to help them better understand their credit report and VantageScore® credit score, while providing the foundation for making the right credit decisions in the future.
Providing the Experian Credit Educator service to your customers gives you the opportunity to achieve a deeper affinity with your current or prospective customer base. If customers have a positive opinion about your company, they are more likely to become loyal customers and apply for additional credit products in the future. You are also able to create a positive experience for consumers who have been turned down for credit.
You can work to minimize the impact to your portfolio and reduce loss rates by providing credit education to your customers. Educated consumers are more likely to take action to maintain or improve their creditworthiness and ability to pay, thereby increasing their eligibility for additional products.
On average, consumers who have completed an Experian Credit Educator session have been able to increase their VantageScore credit score by 21 points over a 12-month period.
The Experian Credit Educator service allows you to provide your customers with education about the basics of credit reports, credit scores, fraud alerts and insight for making credit decisions.
VantageScore® is a registered trademark of VantageScore Solutions, LLC.
With the Experian Credit Educator affiliate program, you can offer Experian Credit Educator sessions to your customers while creating a new revenue stream for your company.
Our affiliate program allows you to enhance your customer services by providing them with a valuable resource that will educate them about their credit in a one-on-one session.
Setting up a program is simple: We provide you with the marketing content and you share in the revenue.
You want the best for your employees. Let Experian help you to provide a resource that will enable your employees to gain the knowledge and foundation to make the right future credit decisions
The Experian Credit Educator Employee Program allows you to provide a valuable resource to your employees that will educate them about their credit in a one-on-one session. Often an employee who feels good about the company he or she works for is more likely to remain a loyal employee and refer your company to others.
Setting up a program is simple: We provide you with the marketing content and you share it with your employees to receive a special offer for our service.
Your customers will participate in a one-on-one phone-based credit education session (approximately 35 minutes) with a live agent. During the call, consumers not only receive a copy of their credit report, but also receive:
“The agent broke down everything so it was easier to understand. I appreciate everything we went over and will be recommending this [service] to family and friends.”
— McKinney, Texas
“I was greatly impressed by the care, professionalism and personal attention demonstrated by the Experian agent. The Experian agent clearly established and articulated a framework to foster credit integrity and self-discipline to bring about positive change.”
— Little Rock, Ark.
Experian provides consumer credit and identity theft services to more than 10 million subscribers; assists millions of consumers annually with disputes, fraud alerts and related questions; and has multiple comprehensive credit education strategies in place.
Each year, the National Consumer Assistance Center assists millions of consumers who request copies of their credit reports or who question/dispute information in a report that they feel may be inaccurate. Experian has years of expertise and firsthand insight into the type of questions consumers have about credit and the education they need to become better consumers of credit. We offer a robust program and have the proven infrastructure and connections in place to provide best-in-class service.
Experian can help you strengthen your relationships with both current and potential customers.
With the help of Experian Credit Educator, a valuable consumer education tool, both you and your customers can more easily achieve your financial goals.
Through the Experian® Credit EducatorSM for Enterprises program, lenders now can offer their customers a personalized consumer education service to advance their overall customer engagement strategy — improving their portfolios, generating customer loyalty and creating new cross-sell opportunities.
Complete the form below to listen to a three-minute sample call audio clip.