This week’s key findings:

• More promotional mailings are being sent on weekends. The average weekend this holiday season had 43% promotional and 57% trigger campaigns. This past weekend, 47% were promotional campaigns, a 9% increase from the 43% average.
• Although still a small percentage of mailings, the number of campaigns offering gift cards in subject lines more than doubled compared to the same week in 2011.
• The top 5 ranked Websites, in the Hitwise retail 500 by visits share, for the week ending 12/8 were Amazon, Walmart, Target, Best Buy and J.C. Penney.
• “Shutterfly coupon codes free shipping” and “Harry and David free shipping” topped the free shipping search term list for the week ending 12/8.

Email highlights and trends:

Christmas day mailings:

Only one third of brands sent promotional mailings on Christmas day in 2011 and, of those, about half of the campaigns included an offer in the subject line. Christmas day offers for post holiday sales actually did quite well, receiving double the transaction rate compared to the mailings without offers (transaction rate of 0.17% with offer in subject line compared to 0.08% without an offer).

If you do plan to mail on Christmas, make sure that you mail early in the day:

Post-Christmas week:

Promotional mailings with offers also did well in the post-Christmas week (December 26th – 31st).

The transaction rate for mailings with offers in their subject lines was 0.09% compared to 0.08% for mailings without offers. Revenue per email was also higher for the campaigns with offers.

The 4:00 AM time slot received a much higher percentage of total revenue than its percentage of volume, making it the best time to mail.

Morning mailings also did well on post-Christmas days. The 4:00 AM time slot received a much higher percentage of total revenue than its percentage of volume, making it the best time to mail.

Online consumer insights:

While Peak Week last year, including Black Friday and Cyber Monday, saw big spikes in online retail traffic, there was another spike in traffic the day after Christmas. In 2011, there was a 3% increase in online retail traffic on Christmas and a 33% increase the day after Christmas.

^{Source: Experian Hitwise}

In 2011 we saw a spike on Christmas day occur in both social and search driving traffic to the Retail 500 sites.

As we noted last week, interest in gift cards peaks during the final weeks leading up to Christmas. While searches for gift cards last year reflect that pattern, it should also be noted that searches for gift cards during the week after Christmas were also at higher levels than those seen at the start of the season.

^{Source: Experian Hitwise}

Key findings:

Online traffic numbers climbed this year compared to last:

• Thanksgiving Day increased 6%
• Black Friday increased 7%
• Cyber Monday increased 11%

Search played a bigger part in Cyber Monday traffic this year compared to 2011:

• Downstream traffic from search engines to Retail 500 Websites increased by 5%

There’s still time to capitalize on email transactions this holiday season:

• Last year, December 16^th – 9 days before Christmas – ranked 4^th for email transactions

• Mailers started earlier, with the Monday (11/19) before Thanksgiving having the largest percentage increase (20.6%) in volume.  Black Friday, Sunday 11/25, and Cyber Monday all had double digit increases in volume over last year.
• Forty-five percent (45%) of holiday season emails are being opened on mobile – up slightly from the 44% we saw just before the season began.
• Led by Black Friday offers, campaigns with offers in the subject line made up almost 30% of all campaigns sent this past week.
• Black Friday search terms increased by 107% between the weeks ending 11/17/2012 and 11/24/2012.
• For the week of 11/17/2012, visits to Cyber Monday websites increased by 259% compared to last year. Additionally, visits for the week of 11/24/2012 increased by 190% versus 2011.
• Cyber Monday search terms increased by 606% between the weeks of 11/17/2012 and 11/24/2012.

Email volume

During peak week, mailers started earlier, with the Monday (11/19) before Thanksgiving having the largest percentage increase (20.6%) in volume.  Black Friday, Sunday 11/25, and Cyber Monday all had double digit increases over last year.

Gift guides and gift cards
As the holidays get closer, more and more shopping is focused on gifts. Two popular gift-oriented ideas for email campaigns are gift guides and gift cards. Gift guides are popular and effective ways to present many products to undecided consumers, and they generate higher transaction rates than other promotional mailings.

Describing your brand as ‘Best’ in the subject line leads to the highest open and click rates for gift guides.

Last minute shoppers, and those looking for gifts for ‘hard to please’ folks, are often drawn to gift cards. In 2011, we saw the number of gift card emails double in the two weeks prior to Christmas. Forty-two percent (42%) of US adults have purchased gift cards in the past year.

Teens are notoriously difficult to shop for. No wonder, purchases of music/entertainment gift cards are highest among parents of teens. In fact, parents of kids ages 12 to 17 are 86% more likely than the average adult to have bought these types of gift cards.

Online consumer insights:
With the busiest holiday shopping weekend behind us – let’s recap what happened online. So far this past holiday week of online traffic from Thanksgiving Day through Cyber Monday to retail sites is up 8% compared to last year. Cyber Monday, for the second year in a row, was the busiest of the three milestone days and looks to be tracking as the busiest day of the year in online retail visits.

Thanksgiving Day online traffic increased 6% in 2012 versus 2011 as the top 500 retail sites received more than 192.5 million total US visits.

Black Friday online traffic increased 7% year-over-year as the top 500 retail sites received more than 193.8 million total US visits.

Online traffic on Cyber Monday increased 11% in 2012 compared to last year, as the top 500 retail sites received more than 206.8 million total US visits.

Top product searches by milestone days

The top five visited retail sites all saw growth on Thanksgiving Day 2012 versus the previous day. Amazon.com was the top visited retail site on Thanksgiving Day followed by Walmart, Target and Best Buy. Sears jumped up to the top 5 after ranking 6th the day before. Among the top 5 sites, BestBuy saw the biggest day-over-day growth at 104%.

Thanksgiving Day ranked as 3rd highest transaction day in 2011 and perhaps there was an increase in email volume in 2012 as retailers got the word even more. In 2011, Cyber Monday, Black Friday and Thanksgiving were the top 3 Email Transaction days during the holiday season.

Keep checking back for more holiday updates as we share the latest insights.

As we noted from our CEI data that consumer optimism is at an all-time this holiday weekend and retailers could see traffic significant gains for 2012 versus 2011. Last year Cyber Monday claimed the prize as the busiest shopping day of the year, growing from 138 million online visits to 177 million total US visits to the top 500 Retail sites, a 29% growth comparing 2011 to 2010.

Perhaps seeing that optimism in action are the top retailers with the top 5 most visited retail sites all seeing traffic increases heading this key shopping weekend. Amazon.com was the top visited retail site in the US for this past week. Walmart, Target, Best Buy and Kohls round out the top five. Typically Amazon and Walmart have switched places as the top visited sites on Thanksgiving Day and then reverting back on Black Friday.

It will be interesting to see this year if the volumes of email increases on Thanksgiving Day as more and more retailers are opening their doors to consumers that night. Last year, Cyber Monday, Black Friday and Thanksgiving were the top 3 Email Transaction days during the holiday season.

Learn more about what the hot products are this holiday season, how and when consumers search and buy online during the holiday season, make sure to check back here for the latest insights for this holiday season.

Key take-aways:

• Many retailers are opening earlier this year compared to previous years for Black Friday shopping to capture early consumer spending dollars – with many retailers starting sales on Thursday, Thanksgiving day
• Retailers have been offering better online deals for Black Friday
• We are seeing a lot of consumer optimism this holiday season, according to Experian Marketing Services Consumer Expectation Index (CEI)

The growth of e-commerce over the past several years has included the emergence of Black Friday as one of the busiest online shopping days of the year. Experian Hitwise has tracked site visits over the last eight years. Each year, two days have consistently captured the title of busiest shopping days of the year: Thanksgiving and the day after Thanksgiving (Black Friday). Last year this all changed and Cyber Monday claimed the prize as the busiest shopping day of the year, growing from 138 million visits to 177 million visits to the Retail 500 index of sites, a 29% growth comparing 2010 to 2011.

Source: Experian Hitwise

Within the key retail categories for these holiday shopping milestones, sites within the Apparel & Accessories, House & Garden and Toys & Hobbies saw the most growth on Cyber Monday year over year. These key categories all saw growth on Thanksgiving & Black Friday as well except for Toys & Hobbies which has a slight decrease year over year.

Source: Experian Hitwise

What do these and other trends mean for your holiday season? Join our webinar on September 26^th, as our experts share more on traffic drivers, search trends and critical insights that will improve your ability to target and engage high value consumer segments. Don’t miss the opportunity to learn more about what, how and when consumers search and buy online during the holiday season.

If you like the information in this video please share it with your colleagues, and stay tuned to our 2011 Holiday Marketer blog series for more trends and updates as they happen.

Watch this video for trends we’ve been following and valuable insights for this holiday marketing season.

Stay tuned to our 2011 Holiday Marketer blog series for more trends and updates as they happen.

Traffic during the 2011 holiday season shows that searches on “Thanksgiving recipes” are primarily driving clicks to FoodNetwork.com, AllRecipes.com, and TasteofHome.com, all of which received a higher share of traffic from the search term as compared with 2010. The websites of CPG companies such as McCormick, Hidden Valley, Betty Crocker, and Kraft Foods have also experienced gains in traffic from searches on ‘thanksgiving recipes’ year over year, most notably from use of paid search.

Despite the fact that search term variation “healthy Thanksgiving recipes” nearly tripled year over year, the general trend shows that there are more variations for “deep fried turkey” and “turducken” (which consists of a chicken stuffed into a duck, which is stuffed into a turkey) , although there were a higher number of these search term variations last year.

Thanks to Lauren Rice, Analyst with the Custom Data & Analysis team, for today's iPhone analysis.