Can tablets rescue retail?

Posted on Oct 25 2011 by

By next year, the market adoption of tablet devices in the US is expected to reach 13% of households. The tablet users are more affluent and tech-savy. It’s time for retailers to look at a bright spot in the numbers and read it as a sign of a bright future ahead. Many retailers are reporting 50% to 100% higher conversion rates by tablet users over PC users, and this is just the beginning. The tablet is attractive to both the consumer and retailer.

Can Netflix make an impact in the UK?

Posted on Oct 25 2011 by

Yesterday US video streaming and DVD rental site Netflix announced that it was going to have a second crack at conquering the UK market. The company has decided to focus solely on online video streaming this time around, in a move which will see it go head-to-head with LoveFilm.

Boomers batting cleanup in World Series viewership

Posted on Oct 24 2011 by

Compared to younger adult audiences, Baby Boomers are more likely to be watching the World Series coverage. Experian’s Mosaic USA finds the largest share of World Series viewers are heavily saturated with adults age 50 to 65.

‘Tis the season for daily deals! Flash sales have more than doubled thus far

Posted on Oct 24 2011 by

Experian CheetahMail research found Flash Sale and Daily Deal emails have more than doubled this season. Regardless of your industry, Flash Sales can be a great tool — for retailers to push more holiday inventory, for hotels to drive holiday vacation bookings in specific regions, for restaurants to drive traffic on typically slow times of day.

Make the most of in-store visits this holiday season

Posted on Oct 19 2011 by

Take full advantage of capturing in-store intelligence this season, measure the impact of your holiday communications on retail performance and realize its importance in overall marketing success.

Rising costs impact direct mailers

Posted on Oct 19 2011 by

The USPS® announced on October 17th that it will increase stamp prices by 1 cent. Starting in early 2012, the cost of sending magazines, standard mail, first class letters and packages will also be rising. Along with the foreseeable postal rate increases in 2012, paper prices are also increasing. Catalogers, publishers and other direct mailers […]

Experian CheetahMail authenticates with DKIM

Posted on Oct 18 2011 by

While many of us find McLovin’s attempt to skirt the local liquor store attendant with a fake ID in Superbad humorous, a ruse of your brand via email is absolutely no laughing matter. In a phishing attack, a Sender attempts to trick a recipient into divulging confidential information under the pretense of a trustworthy brand entity.

Apple and BlackBerry storm as failures cause embarrassment

Posted on Oct 18 2011 by

Last week both Research In Motion (RIM) and Apple suffered some embarrassing PR thanks to errors in their network and software respectively. Millions of BlackBerry users were denied access to email, Internet and BlackBerry Messenger after a router failure at RIM’s network operations centre.

Correlating search and new auto purchases

Posted on Oct 17 2011 by

As the 2012 automotive models continue to roll out throughout 2011, consumers in the market for a new vehicle are increasingly searching online for automotive makes and models. Online users have increased their share of overall vehicle make and model searches by 37% for the 4 weeks sending October 8, 2011 as compared to the same time frame 2 years ago.

Experian Hitwise and Experian Automotive have been working closely together to bridge the gap between consumers’ automotive interests online and their offline behaviors. During the second quarter of 2011, Ford was the most searched automotive manufacturer brand, with nearly 13% market share of branded automotive searches as compared to 2nd ranked Dodge with 8.4%. Ford also received the greatest number of new car registrations during the same time period, indicating strong interest online along with actual purchases offline.

There was much greater movement in branded searches during the second quarter among other manufacturers, with Kia, Cadillac, BMW, Volkswagen, and Mazda all moving up in rank by 2 spots or more. Searches for Kia showed strong performance in Q2 and jumped two places from 8th to 6th in branded searches, the 12th position last year. Additionally, there was an increase of 18% in new vehicle registrations for Kia in Q2 from the previous quarter.

When comparing market share of branded searches online with new car registration data, the market share both online and offline closely align for most vehicle brands. For Mazda, BMW, Kia, Subaru, and Jeep, the gap between market share of branded searches and market share of new car registrations were minimal, indicating that searches precluded actual purchase. Kia searches accounted for about 4% of the branded manufacturer searches and just over 4% of the new cars registered in the second quarter. The share of new vehicle registrations for Chevrolet and Toyota were both higher than the share of online searches.

The vehicle makes that received the highest relative change in new car registration for the second quarter also increased their share of brand searches substantially, with the exception of a few niche brands such as Lamborghini and Mini. Fiat experienced the largest increase in new car registrations in conjunction with a 72% increase in branded searches in the second quarter versus the previous quarter after their launch of the Fiat 500 in the US.

Thanks to Cristina Bell, Senior Analyst on the Custom Data & Analytics team for today’s analysis.

What’s going on in holiday email…right now?

Posted on Oct 14 2011 by

Projections for this holiday season called for a 15%-20% increase in email overall volume, according to my last post. I’m happy to report that – so far, those projections are right on the money!