Correlating search and new auto purchases

Posted on Oct 17 2011 by

As the 2012 automotive models continue to roll out throughout 2011, consumers in the market for a new vehicle are increasingly searching online for automotive makes and models. Online users have increased their share of overall vehicle make and model searches by 37% for the 4 weeks sending October 8, 2011 as compared to the same time frame 2 years ago.

Experian Hitwise and Experian Automotive have been working closely together to bridge the gap between consumers’ automotive interests online and their offline behaviors. During the second quarter of 2011, Ford was the most searched automotive manufacturer brand, with nearly 13% market share of branded automotive searches as compared to 2nd ranked Dodge with 8.4%. Ford also received the greatest number of new car registrations during the same time period, indicating strong interest online along with actual purchases offline.

There was much greater movement in branded searches during the second quarter among other manufacturers, with Kia, Cadillac, BMW, Volkswagen, and Mazda all moving up in rank by 2 spots or more. Searches for Kia showed strong performance in Q2 and jumped two places from 8th to 6th in branded searches, the 12th position last year. Additionally, there was an increase of 18% in new vehicle registrations for Kia in Q2 from the previous quarter.

When comparing market share of branded searches online with new car registration data, the market share both online and offline closely align for most vehicle brands. For Mazda, BMW, Kia, Subaru, and Jeep, the gap between market share of branded searches and market share of new car registrations were minimal, indicating that searches precluded actual purchase. Kia searches accounted for about 4% of the branded manufacturer searches and just over 4% of the new cars registered in the second quarter. The share of new vehicle registrations for Chevrolet and Toyota were both higher than the share of online searches.

The vehicle makes that received the highest relative change in new car registration for the second quarter also increased their share of brand searches substantially, with the exception of a few niche brands such as Lamborghini and Mini. Fiat experienced the largest increase in new car registrations in conjunction with a 72% increase in branded searches in the second quarter versus the previous quarter after their launch of the Fiat 500 in the US.

Thanks to Cristina Bell, Senior Analyst on the Custom Data & Analytics team for today’s analysis.

What’s going on in holiday email…right now?

Posted on Oct 14 2011 by

Projections for this holiday season called for a 15%-20% increase in email overall volume, according to my last post. I’m happy to report that – so far, those projections are right on the money!

Are you optimizing the customer experience this holiday season?

Posted on Oct 13 2011 by

With the holiday season fast approaching you need to make sure you are positioned to optimize the customer experience with an effective cross-channel approach. Consider these actions to enhance your holiday marketing strategy.

Clean your email database before the holiday rush

Posted on Oct 11 2011 by

According to Experian CheetahMail, the average email bounce rate is 2.6 percent. With Black Friday and Cyber Monday fast approaching, many marketers are rushing to put together email campaigns to drive consumer spending. While the offers and message are extremely important, they are meaningless if they do not reach the intended consumers.

December and October busiest months for social media

Posted on Oct 11 2011 by

Social media continues to be one of the fastest growing industries online. Between September 2010 and September 2011 visits to Social Networks and Forums have increased by nearly 11% and, if you saw my Internet clock blog last month, social media accounts for nearly a quarter of all time spent online. But when are people engaging with social media the most?

iPhone 5 rumors shaped search activity

Posted on Oct 07 2011 by

On October 4th 2011 Apple announced the addition of the iPhone 4S to its product line which will be available to customers on October 12th. This was likely to the dismay of web users who have been anxiously awaiting Apple to announce that it would be releasing the iPhone 5 instead of an upgrade to the current iPhone.

Dare to be different? Test first!

Posted on Oct 06 2011 by

So despite the findings included in my last blog post, (indicating that subject lines with uncommon discounts do not, on average, do as well as campaigns with traditional percentage discounts), you want to test them out for yourself? I don’t blame you! As marketers we all know that what doesn’t catch the eye of one [...]

Time to fine-tune your holiday display ad campaigns

Posted on Oct 05 2011 by

A recent Coremetrics report predicts another record-breaking holiday season with 21 percent of online shoppers expected to spend more on the Web in 2011. But consumer spending trends and behaviors are constantly changing, Experian Digital Advertising has five tips you’ll need for the right strategy to optimize your media buying.

Kindle Fire searches twice as big as iPad

Posted on Oct 04 2011 by

It was only a couple of months ago that I was blogging about the online battle between the iPad and Kindle. Back in August, iPad dominated the UK search market, with twice as much search volume as the Kindle.

Lean in

Posted on Oct 03 2011 by

The marketing industry is experiencing this kind of change today. The shift to cross channel marketing is a huge curve for companies to go through. Those that have leaned into the curve are seeing huge success while those that have resisted the momentum are struggling to keep up.