I recently unsubscribed from Omaha Steaks email because I was subscribed with more than one email address and no longer wanted to receive duplicate messages. After unsubscribing via email, I was sent a real-time “We removed your email address” confirmation message. I had never received an email like this before (I am told other businesses also practice this), but it soon got me thinking — is it CAN-SPAM compliant? How will affect the user experience? What about complaint rates?
I checked with the Experian CheetahMail compliance team to see if this type of email sent after an unsubscribe was CAN-SPAM compliant. I learned that unsubscribe confirmation messages like these are, in fact, compliant because “the CAN-SPAM Act explicitly exempts this type of email in their definition of ‘transactional or relationship messaging.’ The law provides an exemption for ‘notifications of a change in the recipient’s standing or status with respect to a subscription.’”
Since the unsubscribe email was deployed right after I clicked the unsubscribe button, I did not feel like my request was being taken advantage of. It also helped that the the email from Omaha Steaks used very clear, heartfelt and thoughtful language in their message. They did a great job with this post opt-out email all around, from the subject line (“We removed your email address…”) to the signed note from the owner.
Does sending an email to recent opt-outs work for all email marketing programs? Share your thoughts and experiences in the comments section.