Join us as we dive into the world of decisioning and optimization during our upcoming tech showcase, where we’ll be demoing our innovative debt...
This article was updated on January 31, 2024. Debt. For many, it’s a struggle – and a constant one. In fact, total consumer debt...
Consumer debt topped $17 trillion in the first quarter of 2023 — an increase of almost $3 trillion compared to 20191 — with challenging inflation levels, increases in consumer...
This article was updated on August 9, 2023. Debt collections can be frustrating — for both consumers and lenders alike. Coupled with ever-changing market...
It’s easy to ignore a phone call—especially from an unknown number—or delete an email without looking past the subject line. Even physical letters get...
Trends are pointing toward 2023 being a busy year for debt collectors. The S&P/Experian Consumer Credit Default Composite Indices show defaults have steadily increased since late...
The economic volatility of the last several years has left local, state, and even federal budgets tighter than usual, meaning agencies must collect every...
The collections landscape is changing due to shifting consumer behaviors, demands, regulations and an economy that’s in a constant state of flux. As the...
Student loan forbearance, part of the Coronavirus Aid, Relief, and Economic Security (CARES Act) economic stimulus bill that paused student loan repayment, interest accrual,...
Artificial intelligence is here to stay, and businesses who are adopting the newest AI technology are ahead of the game. From targeting the right prospects to designing effective collections efforts, AI-driven...
The collections landscape is changing as a result of new and upcoming legislation and increased expectations from consumers. Because of this, businesses are looking...
The Telephone Consumer Protection Act (TCPA), which regulates telemarketing calls, autodialed calls, prerecorded calls, text messages and unsolicited faxes, was originally passed in 1991....
New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships....
Consumer behavior and payment trends are constantly evolving, particularly in a rapidly changing economic environment. Faced with changing demands, including an accelerated shift to...
Achieving collection results within the subprime population was challenging enough before the current COVID-19 pandemic and will likely become more difficult now that the...