The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...
Everyone loves a story. Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...
It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...
We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...
School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....
The economic expansion just passed the eight-year mark, and consumer credit defaults across mortgages, bankcards and auto loans are at pre–financial crisis levels. More...
Create a better consumer experience during the debt collection process When most people think about debt collection, unpleasant images may come to mind, like relentless...
School’s out, and graduation brings excitement, anticipation and bills. Oh, boy, here come the student loans. Are graduates ready for the bills? Even before...
Experian’s ID Fraud Tracker, a quarterly analysis of fraud rates across consumer financial products, found that British families who are struggling financially — about...
In just a few short hours, Vision attendees immersed themselves into the depths of the economy, risk models, specialty finance data, credit invisibles, student...
During our recent webinar, Detect and Prevent: The current state of e-commerce fraud, Julie Conroy, Aite Group research director, shared 5 key trends relating...
Sometimes life throws you a curve ball. The unexpected medical bill. The catastrophic car repair. The busted home appliance. It happens, and the killer...
It should come as no surprise that reaching consumers on past-due accounts by traditional dialing methods is increasingly ineffective. The new alternative, of course,...
With the recent switch to EMV and more than 4.2 billion records exposed by data breaches last year*, attackers are migrating their fraud attempts...
The adoption of EMV terminals has pressured attackers to migrate their fraud attempts to the card-not-present channel. This is a major driver to the...