Debt & Collections

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The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...

October 5, 2017 by Guest Contributor

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

October 3, 2017 by Colleen Rose

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

September 20, 2017 by Rollin Girulat

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

September 5, 2017 by Steve Platt

School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....

August 23, 2017 by Kerry Rivera

The economic expansion just passed the eight-year mark, and consumer credit defaults across mortgages, bankcards and auto loans are at pre–financial crisis levels. More...

August 3, 2017 by Guest Contributor

Create a better consumer experience during the debt collection process When most people think about debt collection, unpleasant images may come to mind, like relentless...

August 2, 2017 by Jordan Takeyama

School’s out, and graduation brings excitement, anticipation and bills. Oh, boy, here come the student loans. Are graduates ready for the bills? Even before...

July 10, 2017 by Mark Soffietti

Experian’s ID Fraud Tracker, a quarterly analysis of fraud rates across consumer financial products, found that British families who are struggling financially — about...

May 18, 2017 by Guest Contributor

In just a few short hours, Vision attendees immersed themselves into the depths of the economy, risk models, specialty finance data, credit invisibles, student...

May 9, 2017 by Kerry Rivera

During our recent webinar, Detect and Prevent: The current state of e-commerce fraud, Julie Conroy, Aite Group research director, shared 5 key trends relating...

April 27, 2017 by Guest Contributor

Sometimes life throws you a curve ball. The unexpected medical bill. The catastrophic car repair. The busted home appliance. It happens, and the killer...

April 24, 2017 by Natalie Daukas

It should come as no surprise that reaching consumers on past-due accounts by traditional dialing methods is increasingly ineffective.  The new alternative, of course,...

April 19, 2017 by Rollin Girulat

With the recent switch to EMV and more than 4.2 billion records exposed by data breaches last year*, attackers are migrating their fraud attempts...

April 13, 2017 by Guest Contributor

The adoption of EMV terminals has pressured attackers to migrate their fraud attempts to the card-not-present channel. This is a major driver to the...

March 23, 2017 by Guest Contributor

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