Debt & Collections

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How collectors can anticipate who will use tax refunds...

As soon as the holiday decorations are packed away and Americans reign in the New Year, the advertisements shift to two of our favorite...

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Debt collection and the customer experience...

For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...

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Debt collections = opportunity to enhance customer rel...

It’s no secret. Consumers engage and interact with brands through a variety of channels, including email, direct mail, websites and mobile. And since most...

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Evolution of collections...

The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...

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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

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Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

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Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

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The State of Student Loan Debt in 2017...

School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....

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Consumer Credit Default Indices...

The economic expansion just passed the eight-year mark, and consumer credit defaults across mortgages, bankcards and auto loans are at pre–financial crisis levels. More...

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Simplifying a Complex Debt Collections Process...

Create a better consumer experience during the debt collection process When most people think about debt collection, unpleasant images may come to mind, like relentless...

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The need for more inclusive data sources...

CFPB and credit invisibles A recent study by the Consumer Financial Protection Bureau (CFPB) found that American consumers establish credit differently depending on their...

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Student loan debt — headline or headache?...

School’s out, and graduation brings excitement, anticipation and bills. Oh, boy, here come the student loans. Are graduates ready for the bills? Even before...

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Fraud in the United Kingdom...

Experian’s ID Fraud Tracker, a quarterly analysis of fraud rates across consumer financial products, found that British families who are struggling financially — about...

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#ExperianVision 2017: Day 2 Recap...

In just a few short hours, Vision attendees immersed themselves into the depths of the economy, risk models, specialty finance data, credit invisibles, student...

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5 e-commerce fraud trends, according to Aite Group...

During our recent webinar, Detect and Prevent: The current state of e-commerce fraud, Julie Conroy, Aite Group research director, shared 5 key trends relating...

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