Debt & Collections

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How to Collect Debt This Tax Season...

Ben Franklin was wrong. Death and taxes are not the only two constants in life. For many, debt makes a third. And where there...

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The 3 C’s of a Successful Collections Strategy...

Debt. For many it’s a struggle – and a constant one. In fact, one in three Americans today have a debt in collections, according...

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New report reveals latest trends on subprime market...

In the credit game, the space is deep and diverse. From super prime to prime to subprime consumers, there is much to be learned...

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Improving the debt collection process for consumers...

There are lots of reasons why people miss a bill payment. Unfortunately, the approaches for collecting those late payments tend to follow a one-size-fits-all...

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Digital Collections: The Results Are In...

“Who Moved My Cheese?” Perhaps you’ve heard of this popular book, released in 1998. If you haven’t, it’s a quick read and one that describes...

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How collectors can anticipate who will use tax refunds...

As soon as the holiday decorations are packed away and Americans reign in the New Year, the advertisements shift to two of our favorite...

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Debt collection and the customer experience...

For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...

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Debt collections = opportunity to enhance customer rel...

It’s no secret. Consumers engage and interact with brands through a variety of channels, including email, direct mail, websites and mobile. And since most...

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Evolution of collections...

The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...

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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

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Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

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Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

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The State of Student Loan Debt in 2017...

School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....

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Consumer Credit Default Indices...

The economic expansion just passed the eight-year mark, and consumer credit defaults across mortgages, bankcards and auto loans are at pre–financial crisis levels. More...

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Simplifying a Complex Debt Collections Process...

Create a better consumer experience during the debt collection process When most people think about debt collection, unpleasant images may come to mind, like relentless...

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