Consumer behavior is constantly evolving — from the channels they prefer to the economic trends spurring varying interest and activity. It’s no surprise that...
Friend or foe? Sophisticated criminals put a great deal of effort into creating convincing, verifiable personas (AKA synthetic identities). Once the fictional customer has...
You can do everything you can to prepare for the unexpected. But similar to how any first-time parent feels… you might need some help....
Debt management is becoming increasingly complex. People don’t answer their phones anymore. There are many, many communication channels available (email, text, website, etc.) and...
Many may think of digital transformation in the financial services industry as something like emailing a PDF of a bank statement instead of printing...
With credit card openings and usage increasing, now is the time to make sure your financial institution is optimizing its credit card portfolio. Here...
25% of U.S. consumers are considered “thin file” because they have fewer than 5 items in their traditional credit histories. By adding information from...
Identity-related fraud exposure and losses are increasing, and the underlying schemes are becoming more complex. To make better decisions on the need for step-up...
Consumer credit scores A recent survey* released by the Consumer Federation of America and VantageScore Solutions, LLC, shows that potential borrowers are more likely...
Keeping your customers happy is critical to success. And while reducing fraud is imperative, it shouldn’t detract from a positive customer experience. Here are...
Believe it or not, 66% of consumers want to see some visible signs of security and barriers when accessing their accounts so they can...
Business guide to new markets Competition is fierce. Expectations are high. Navigating a new market can be profitable — if managed strategically. Consider these...
When developing a risk model, validation is an essential step in evaluating and verifying a model’s predictive performance. There are two types of data...
There’s no question today’s consumers have high expectations. As financial services companies wrestle with the laws and consumer demands, here are a few points...
Data can be a powerful tool. But the key to data isn’t just accessing it. It’s interpreting it — and using it to make...