Jeff Bernstein

Jeff Bernstein is a senior business consultant with Experian’s Global Consulting Practice. Bernstein has more than 30 years of experience in collections and an extensive consulting background working with global clients in banking and financial services, collections and debt purchasing markets. He is highly sought after for his insight into leveraging data, technology and processes to improve the ability to identify risk and mitigate losses. Bernstein’s comprehensive, results-focused approach involves implementing a leadership-driven performance management process that empowers employees to understand what influences performance, how to measure it, and how to develop the skills they need to be successful and compete at top levels. He understands the complexities and the rapidly changing nature of the industry, from shifts in consumer behavior and the convergence of communications technology to increased regulation and the impact of the economic downturn. Beyond utilizing the right tools and technology as drivers of success, Bernstein simultaneously considers organizational components, particularly the employees, along with change management and impact on culture. He tackles challenges from an organization’s leaderships to assess the role of leaders in driving change and training employees to achieve industry best practices. Prior to joining Experian, Bernstein held several leadership positions at Mastercard Worldwide; Fair, Isaac and Company; and Fleet Financial Group, among others. As a Senior Vice President at Fleet Financial, he oversaw credit risk management and collections for Fleet’s consumer and credit card portfolios and managed lending operations and collections at Fleet Finance. Bernstein holds a Bachelors of Science from Syracuse University.

All posts by Jeff Bernstein

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Best practices for improving agency performance...

One of the most successful best practices for improving agency performance is the use of scorecards for assessing and rank ordering performance of agencies...

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Vendor auditing best practices that will help your org...

Auditing provides the organization with assurance that all financial controls are in place to ensure that trust account funds are maintained, access to financial...

Read More Vendor auditing best practices that will help your organization succeed
Agency management, vendor scorecards, auditing and qua...

Organizations approach agency management from three perspectives: (1) the need to audit vendors to ensure that they are meeting contractual, financial and legal compliance...

Read More Agency management, vendor scorecards, auditing and quality monitoring
Using maturation curves in early lifecycle treatment s...

In my last blog, I discussed the basic concept of a maturation curve, as illustrated below: Exhibit 1 In Exhibit 1, we examine different...

Read More Using maturation curves in early lifecycle treatment strategy, Part 2
Using maturation curves in early lifecyle treatment st...

–by Jeff Bernstein In the current economic environment, many lenders and issuers across the globe are struggling to manage the volume of caseloads coming...

Read More Using maturation curves in early lifecyle treatment strategy, Part 1
Bay Area Credit Services seeking to enhance performanc...

— by Dan Buell Towards the end of 2007, the management of Bay Area Credit Service embarked on an agressive strategy to dramatically enhance...

Read More Bay Area Credit Services seeking to enhance performance and profitability
Collections departments invest in modern technology to...

–by Mike Sutton In today’s collections environment, the challenges of meeting an organization’s financial objectives are more difficult than ever. Case volumes are higher,...

Read More Collections departments invest in modern technology to improve financial results
Prioritze collections process improvement survey resul...

–by Mike Sutton I recently interviewed a number of Experian clients to determine how they believe their organizations and industry peers will prioritize collections...

Read More Prioritze collections process improvement survey results
Collector Productivity – Part 1...

Put yourself in the shoes of your collections team. The year ahead is challenging. Workloads are increasing as consumer debt escalates, and collectors are...

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Something Old, Something New...

— by Jeff Bernstein So, here I am with my first contribution to Experian Decision Analytics’ collections blog, and what I am discussing has...

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Triage collections and recovery: A collections managem...

Back during World War I, the concept of “triage” was first introduced to the battlefield. Faced with massive casualties and limited medical resources, a...

Read More Triage collections and recovery: A collections management best practice
Collections question of the day...

How is your financial institution/organization working to improve your collections work stream? What are some of your keys for collections efficiency? What tools do...

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Improve collections accounts through handling and proc...

In addition to behavioral models, collections and account management groups need the ability to implement collections workflow strategies in order to effectively handle and...

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Optimizing collections strategies...

Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...

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Is there a need for a business review?...

Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...

Read More Is there a need for a business review?