18
2010
Facebook Visitors Come Back Again and Again
A few weeks ago when I posted my blog entry about Facebook being the largest news reader I received a few comments and emails noting that visitors aren’t as valuable if they don’t come back. Advertisers and retailers need some assurance that visitors will return again and again.
Hitwise data indicate that visitors from Facebook.com are more loyal to News and Media websites than are visitors from News.Google.com. In particular, among the top 5 Print Media websites in the week ending March 6, 2010, 78% of Facebook.com users were returning visitors compared to 67% from Google News. The figures are almost identical for Broadcast Media, with a 77% returning rate for Facebook.com compared to 64% for Google News.
I compiled this data using Hitwise clickstream data, and in particular the metric that shows new versus returning visitors for websites. The metric reports the percentage of visits by source (i..e Google.com, Yahoo.com news.google.com, Facebook.com, etc) that were new versus returning. New visitors are defined as those that haven’t visited the site within the past 30 days.
The following chart shows the average returning rate among the top 5 News and Media – Print websites and the top 5 News and Media – Broadcast websites. The third bar, “Average” shows the average returning rate for that website to offer a benchmark. The chart illustrates that among this sample of News and Media websites, Facebook users are more likely to be repeat visitors than those coming from Google News or the average for the site.

To offer one example, 81% of visits to CNN.com in the week to March 6, 2010 were returning visitors while 84% of visitors to CNN.com that came from Facebook.com were returning visitors and 72% from Google News were returning visitors.
I’ve been encouraged by some readers to include Google.com in this series. In most cases, Google.com is the #1 source of traffic to these sites. Interestingly, visitors from Google are less likely to be returning visitors than average for either Google News or Facebook. This reinforces the long term value to News and Media organisations of working with the likes of Google News and Facebook. With recent Pew Research showing that Newspapers have seen ad revenue fall 26% during the year and 43% over the past three years, understanding where to find loyal readers is becoming increasingly important.


But is it quality traffic? News websites won’t want 15 year old kids as returning visitors who are interested in reading about new cool tech gadgets. They won’t provide any value to anyone.
What advertisers need to know is who in the entire population is using Facebook. Not all consumers are eager to log in and use Facebook. According to a recent study by Xyte/SSI, twenty-seven percent of the population has never logged in to Facebook and another 20 percent only log in once or several times a month. That is 57 percent of the population that advertisers can miss out on. However, 38 percent log in daily and 16 percent several times a week. Who are these consumers? What should an advertiser know about these consumers to better engage them?
Not surprisingly, consumers who are more likely to use Facebook are strong with the written word and are the most frequent users of the Internet. They use Facebook mostly to communicate with friends and connect with family. They like to keep their information up-to-date, meet new people, share photos, follow celebrities, share concerns, and solve problems. Most importantly, they like to learn about new products and share experiences about them.
The segment of the population that frequents Facebook the most has the following characteristics:
· Have great compassion for others and desire to be emotionally connected with others
· Have a natural intuition about people and how to relate to them
· Adapt well to change
· Like to work with others
· Are emotional, idealistic and romantic, yet can rationalize through situations
· Enjoy gossip and messages delivered in story form and like to read and write
· Do not require concrete examples in order to comprehend new ideas
These zealous consumers are only about 18 percent of the population and their marketing message is very different from other segments that have the opposite preferences.
Another 32 percent of the population can also be attracted with emotional laden ads that incorporate family and friends, but this segment does not like to read, relate only to messages that show physical movement of people and tangible things, simply physical comedy, and their media preference is television or radio.
That leaves another 59 percent of the population that responses to marketing messages that are very different and those consumers are not regularly logging into Facebook if at all.
Though this may seem surprising at first glance, a closer look at a couple different aspects of either site, I think, reveals why this outcome is natural, if not obvious.
1. Fan Pages & News Feeds: Facebook fan pages are the perfect way for media outlets to consistently reach a targeted, interested audience with their content. Not only is membership opt-in, but new content posted to a given page is streamed into fans’ News Feeds. The only similar offering that Google provides is Buzz, which is a comparatively cluttered, less user-friendly experience in its current form.
2. The Variety of Google News: What makes Google News so appealing to me (and other news junkies, I assume) is that it provides myriad, varied sources that cover the same topic. In other words, there are always a lot of choices on Google News. It’s no wonder, then, that readers are choosing major media outlets less frequently through Google News. In fact, I think it’s testament to the strength of major media outlets’ brands that they attract so many loyal followers through Google News, despite the available choices.
For more of my thoughts on this check out my blog post: http://stevenduque.com/2010/03/2-reasons-why-people-trust-facebooks-news-more-than-googles/
Thx a lot!
Your recent posts about the traffic to newssites are really great!
In 2006 you made a Industry-Report. Is there a new one in the pipeline?
Bests
Steven