Patient Access

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The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

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Identity Theft: Protecting Your Organization is Easier...

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

Read More Identity Theft: Protecting Your Organization is Easier Than in the Movies
Staying one step ahead: How data and analytics can hel...

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

Read More Staying one step ahead: How data and analytics can help predict patient responsibility and improve collections
Revenue Cycle Myths: Realistic Ways to Increase Reimbu...

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency...

Read More Revenue Cycle Myths: Realistic Ways to Increase Reimbursement in an Era of Value-Based Care
6 Healthcare Business Trends to Watch in 2014...

With the dawn of the New Year, we’re facing some of the biggest, most important changes in recent healthcare history. Not only is the...

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Patient Access Staff: The Gatekeepers to the Patient ...

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

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Where’s the data? Realizing your revenue cycle’s true ...

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny...

Read More Where’s the data? Realizing your revenue cycle’s true potential
Patient Experience and HIX: An Underexplored Connectio...

Americans who do not currently receive health insurance through their employers or a government program such as Medicaid or Medicare are now required to...

Read More Patient Experience and HIX: An Underexplored Connection
Putting the patient first: Developing personalized pay...

We live in a choice-based society. Every day we are at liberty to make a myriad of choices. like where we live, where our...

Read More Putting the patient first: Developing personalized payment plans for compassionate patient collections