Patient Access

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The Effect of the Affordable Care Act on Charity Scree...

Significant changes in health insurance coverage are delivering a good and bad news report for providers. The good news is the continuing decline in...

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Protecting Your Healthcare Portal...

The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more...

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Robust Patient Estimates: The Key to Achieving Better ...

There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...

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The Patient Perspective: Keeping the Financial Experie...

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

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Identity Theft: Protecting Your Organization is Easier...

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

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Staying one step ahead: How data and analytics can hel...

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

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Revenue Cycle Myths: Realistic Ways to Increase Reimbu...

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency...

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6 Healthcare Business Trends to Watch in 2014...

With the dawn of the New Year, we’re facing some of the biggest, most important changes in recent healthcare history. Not only is the...

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Patient Access Staff: The Gatekeepers to the Patient ...

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

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