About Steve Millhouse


Profile: Steve Millhouse is a product management director for Experian Healthcare, responsible for several of the company’s patient access and collections product lines including Patient Identity Verification, Financial Assistance Screening, Propensity to Pay, Open Balance Display, Payment Plan AdvisorSM, Return Mail and Collections Optimization. Millhouse has been with the Experian for 14 years and serves as a focal point for product related decisions at the company.During his career, Millhouse has held various product management and technical service positions with healthcare revenue cycle provider companies, most recently serving as the Lead Product Manager for SearchAmerica, managing the company’s product enhancement efforts.Steve holds a Bachelor of Business Administration degree from the University of Minnesota-Duluth.

Posts by Steve Millhouse

Identity Theft: Protecting Your Organization is Easier Than in the Movies

Posted on Feb 18 2014 by

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and ask questions of their physician. The plot thickens as an unwelcomed guest looks for an identity to steal. With a few key strokes of a predictable password, the thief strikes gold, […]

Patient Experience and HIX: An Underexplored Connection

Posted on Oct 03 2013 by

Americans who do not currently receive health insurance through their employers or a government program such as Medicaid or Medicare are now required to obtain insurance coverage or pay a penalty tax per the Affordable Care Act’s individual health insurance coverage mandate. These consumers can go to newly created health insurance exchanges (HIX) — offered […]

Putting the patient first: Developing personalized payment plans for compassionate patient collections

Posted on Sep 18 2013 by

We live in a choice-based society. Every day we are at liberty to make a myriad of choices. like where we live, where our kids go to school, what to eat, whether to exercise, which car we drive or what movie to see. This era of consumerism also means we have choices for healthcare. And […]