Fraud in an omnichannel world...

Posted on Jan 28 2016 by
According to a recent Experian Marketing Services study, 36% of...

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Driving value through customer loyalty and advocacy...

Posted on Feb 20 2015 by
A comprehensive customer-experience strategy can give companies the competitive edge needed in a market where price, products and service can no longer be considered effective differentiators. Capturing customer insight is...

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Investing in customer-centric strategies yields improved ROI...

Posted on Oct 28 2012 by
Returns on investment from superior customer-centric strategies easily can exceed 20 percent in the first year of implementation. However, this number is compounded exponentially in subsequent years due to repeat business, new...

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