Fraud and ID Theft
Information to help you prevent, identify and recover from fraud and ID theft

How to lift a security freeze

Posted on Jul 25 2015 by

Dear Experian,

How do I lift my freeze in your company?

– GSN

Read more

How to report identity theft and a fraudulent tax return

Posted on May 03 2015 by

Dear Experian,

Someone tried to file an income tax return using our names and Social Security numbers, so I need to report identity theft to Experian. How do I do this?

– AHK

Read more

Freezing your credit file doesn’t affect current credit accounts

Posted on Feb 06 2015 by

Dear Experian,

I just lost my driver’s license and am considering putting a security freeze on my credit files. Would placing a freeze on my credit files interfere with me using my credit card, either online, at shops or for the services that are automatically billed to my credit card each month?

– DBH

Read more

Disputing fraud charges on compromised credit card account

Posted on Dec 24 2014 by

Dear Experian,

We got our credit card information stolen when they hacked into a major retailer’s system. The fraud charges caused our credit card balance to go over the limit. Experian is now reporting that we were over the limit on our account. Why? It was clearly not our fault, but when our credit report is viewed it reflects negatively on us.

– SHR

Read more

Changing the telephone number in a fraud alert

Posted on Nov 24 2014 by

Dear Experian,

How do I go about changing my telephone number? Creditors have denied me credit because the phone number on my alert is not updated. How do I remove a fraud alert?

– KYC

Read more

What it means when there are name and social security number variations

Posted on Nov 01 2014 by

Dear Experian,

What do I do when two names and Social Security numbers are on one credit report?

– KCH

Read more

Social Security number variations not necessarily result of fraud

Posted on Aug 27 2014 by

Dear Experian,

I was told by the bank that Experian was reporting the incorrect Social Security number. How do I verify the information that Experian has on file for me?

– TTM

Read more

Correcting an address in your credit report

Posted on Feb 26 2014 by

Dear Experian,

I need to dispute an incorrect mailing address on my credit file. What is the process to correct my address?

– FLR

Read more

Checking to see if your children have credit reports

Posted on Feb 12 2014 by

Dear Experian,

How do I check to see if my children have open credit reports? The form requires a driver’s license number, which they do not have.

– WMV

Read more

Adding telephone number to temporary fraud alert

Posted on Jan 01 2014 by

Dear Experian,

I want to add my cell phone number to my file because I just put in a 90 day fraud alert. I noticed when I pulled my file up online, you only show my home number. When I call the numbers on the letter I received, it just wants me to order a report. I already have the online report.

– MSP

Read more

Our policies for Ask Experian:

The information contained in Ask Experian is for educational purposes only and is not legal advice. You should consult your own attorney or seek specific advice from a legal professional regarding your particular situation. Please understand that Experian policies change over time. Posts reflect Experian policy at the time of writing. While maintained for your information, archived posts may not reflect current Experian policy. The Ask Experian team cannot respond to each question individually. However, if your question is of interest to a wide audience of consumers, the Experian team will include it in a future post.