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Find answers to some of the most common credit questions, watch interviews with finance and consumer industry experts, and see how others are learning about their own credit through our video library.

Watch Your Credit Knowledge Grow

Our History of Credit series: see highlights from the biggest moments in credit since it came to the New World with the pilgrims of Plymouth Rock: it’s changed quite a bit (for the better) since their landing in 1620

Here to Help: Conversations with Experian Customer Care: hear directly from our Customer Care and Fraud Resolution agents on the importance of being able to chat with a real person when it comes to topics like learning more about your credit and resolving identity theft

Credit 101 videos: get your credit questions answered and more in this series of short, helpful videos

Video: Customer Care Stories – Roy

September 9, 2016

Hear how Customer Care agents are able to reach out, connect, and make a difference for callers.

Video: Customer Care Stories – Joanne

August 21, 2016

Hear from Joanne how Customer Care agents work to understand your challenges and make a difference for callers.

Video: Customer Care Stories – Ryan

August 14, 2016

Hear how Customer Care agents are able to reach out, connect, and make a difference for callers.

Video: Customer Care Stories – Brenda

August 7, 2016

Hear from Brenda how surprised callers are when they learn they're connecting to a live agent for answers to their credit questions.

Video: Car Buying in the Digital Age – What Should You Know?

June 17, 2016

In just the past 20 years, the process of buying a car has changed more drastically than it had in the entire previous century.

Video: Customer Care Stories – Glen

June 9, 2016

Hear from Glen how Customer Care agents can get you the help you need and make a difference for callers and on social media.

Video: Customer Care Stories – Dustin

June 8, 2016

Dustin, from our Customer Care team, shares the additional gratitude he feels when helping a specific type of caller from the array of credit questions he hears.

Video: Customer Care Stories – Cindy

June 8, 2016

Customer Care team member Cindy tells us why it’s vital for companies to be responsive to concerns and questions via social media - and how that promotes trust.

Video: Customer Care Stories – Rose

June 3, 2016

Veteran Customer Care agent Rose shares why, for her, helping others get more education about their credit is its own best reward.

Video: Customer Care Stories – Jay

June 1, 2016

Customer Care agent Jay reminds us of the importance of the human touch when connecting with callers in need – and why the Experian service approach works.

Video: Customer Care Stories – Elizabeth

May 25, 2016

Elizabeth from Customer Care shares how her passion for helping others takes her customer service to the next level. There’s a perfect job out there for everyone.

Video: Customer Care Stories – Orleana

May 20, 2016

Orleana from our Fraud Resolution group shares how, when discovering suspect activity in your credit report, connecting with a live agent can help callers recover and move on.

Video: Customer Care Stories – Moncie

May 19, 2016

Meet Moncie from our Customer Care team, and learn why helping others with their credit questions is her favorite part of her role with Experian.

Video: Customer Care Stories – Art

May 19, 2016

Art, with our Fraud Resolution team, joins to share the peace of mind callers experience when they have with a dedicated resolution specialist to work through their fraud incident....

Video: Customer Care Stories – Ashlee

May 19, 2016

Hear directly from Ashlee, a member of our Customer Care team, on how talking to a real person with your credit questions can make an important difference.

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