Removing an Active Duty Alert

Dear Experian,

How do you remove an Active Duty Alert? I am not on active duty and have never been in the service, but I have an Active Duty Alert on my report and it is preventing me from getting a mortgage.



Dear MZN,

Active duty alerts were created to help protect U.S. armed forces personnel from fraud and identity theft while they are deployed overseas. Occasionally, an individual may mistakenly add an active duty alert through Experian’s automated phone system. An active duty alert is automatically deleted one year after it is added or upon request.

Requesting that the alert be removed is simple but requires sending documentation. Go to Experian’s online fraud center and select “Removing a fraud alert” in the left column. Complete the form, attach the documentation it specifies and mail it to the address on the form.

Experian will remove the alert upon receiving your request and the necessary identification documents.

Thanks for asking.

- The “Ask Experian” team

Our policies for Ask Experian:

The information contained in Ask Experian is for educational purposes only and is not legal advice. You should consult your own attorney or seek specific advice from a legal professional regarding your particular situation. Please understand that Experian policies change over time. Posts reflect Experian policy at the time of writing. While maintained for your information, archived posts may not reflect current Experian policy. The Ask Experian team cannot respond to each question individually. However, if your question is of interest to a wide audience of consumers, the Experian team will include it in a future post.